2022 SUBARU FORESTER Forward Collision Avoidance Automatic Emergency Braking Problems

My Subaru Forrester Eyesight system cuts out and is disabled while driving, including while the cruise control was engaged causing me to brake hard while driving to avoid a collision and a message announcing it is disabled is displayed on the screen. I took the car to my dealership who confirmed that there is a software problem but because I was out of the initial warranty I would have to pay to have the fix installed on my car. They charged me for an hour of service ($288.60) to install a software update to the "EyeSight® Driver Assist Technology[ ] the culmination of everything Subaru engineers know about safety". Obviously they know there is a problem with their safety system and have created a fix but are charging the customers to correct it.

The contact owns a 2022 Subaru Forester. The contact stated that while driving on a main road at 32 MPH, the Forward Collision Avoidance: Automatic Emergency Braking (AEB) system suddenly engaged while there were no objects or vehicles nearby. Additionally, the contact stated that the Subaru EyeSight system was disabled due to being a seasoned driver. The contact stated that she was forced to purchase the vehicle with the feature. The vehicle was taken to the local dealer, where it was inspected and recalibrated. The dealer informed the contact that the EZ Pass may have contributed to the failure; however, the contact stated that the EZ Pass had been on the console for approximately three years. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 23,000.

While using adaptive cruise control, the vehicle will employ emergency braking even though a vehicle/obstruction is not in front of the vehicle, it is usually diagonal while passing. It, also has been giving a forward collision warning when there is nothing in front of me. Since these events, eyesight has been turning on and off numerous times while vehicle is in operation.

On 22 and 25 August my vehicle came to an abrupt stop with a Pre Collision Braking Displayed in a rectangular box in the center of my dash. The hard breaking and warning display happened for only 1-2 seconds. There were no driver or passenger physical injuries other than being startled and upset with the vehicle coming to such an abrupt stop with no other vehicles, debris, or obstructions on the roadway. After both incidents, I drove straight to the nearby Subaru dealership to have this problem diagnosed and repaired . Both times the vehicle checked out fine. I told the service manager that the vehicle is unsafe and puts me at risk especially for a rear end collision or a possible whiplash injury for me and any passengers. Two Pre Collision Braking events in one week is not acceptable. They agreed to contact their company’s engineers for further action.

While driving home from vacation(07/23/2023), we were on the freeway. My 3 young children were in the back seat. We were going about 75-80MPH, as the speed limit was 70MPH on the highway. My cruise control was NOT on , and there were no cars in front of us. However the collision breaking went off and it put the breaks down HARD. My kids all went flying forward causing the seatbelts to lock along with me and my husband being thrown forward (we were also wearing seatbelts). As scary as that is, the worst part was there was a very large truck behind us who almost slammed into the back of us. Thankfully he swerved and went into the grass to avoid hitting us. However it continued to break until we were down to about 40MPH. The whole time the car was alarming and flashing the warning of collision breaking...

While driving on interstate 75 north in Florida, the forward collision warning came on indicating something in the road. The system brought the vehicle to a dead stop on the highway and there was nothing in the road. This happened 4 times! We figured out how to disable eyesight and the forward collision system. The weather was clear and sunny. We drove in and out of shaded road. We were able to disable the eyesight and front end collision system and continue our trip.

I had adaptive cruise control set to the speed limit of 55, I looked down to input directions and then heard the collision warning tone. There was a large box truck sitting at the stop light ahead of me. I slammed on the breaks and swerved into the right-hand turn lane. The vehicle did not make it entirely out of the way and hit the back passenger corner of the lift on the box truck at a slight angle. The vehicle was shredded from the front driver's side bumper to the beginning of the driver's door frame and the hood went through the windshield. No air bags were deployed. --I believe the components/system that could have potentially failed if any, was the airbag system or the automatic emergency breaking system. --Unsure if the problem has been reproduced. --The vehicle was inspected by police & insurance representatives. Unsure if the manufacturer...

The contact owns a 2022 Subaru Forester. The contact stated that while driving 20 MPH, the vehicle experienced phantom braking. The vehicle was taken to the dealer where it was diagnosed; however, no fault codes were retrieved. The vehicle returned to operating as designed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 250.