2014 SUBARU FORESTER Structurebodyhatchbackliftgate Problems

The contact owns a 2014 Subaru Forester. The contact stated that while parked in the driveway, the contact noticed that rain had leaked through the hatchback which caused mold to form on the rear passenger’s side roof. The interior lights became inoperable. After the vehicle was started, the contact became aware of smoke coming out of the driver’s side mirror. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2014 Subaru Forester. While attempting to open the liftgate, the contact stated that the left strut on the liftgate fractured which caused the liftgate to independently close. Upon investigation, the contact discovered that strut bolt was corroded which led to the liftgate failure. The contact notified the local dealer of the failure and the contact was instructed to take the vehicle into the dealer to be inspected. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 88,500.

I WALKED BEHIND THE VEHICLE THAT WAS PARKED ON SIDE OF THE STREET, AND PRESSED THE BUTTON THAT ACTIVATES THE POWERED TAILGATE AND CAUSES IT TO OPEN. AS THE TAILGATE WAS OPENING, THE LEFT TAILGATE GAS LIFT SUPPORT BROKE OFF FROM THE TAILGATE. WHEN THE TAILGATE REACHED ITS MAXIMUM HEIGHT, IT SLAMMED DOWN IN AN UNRESTRAINED MANNER. NOW WHENEVER I TRY TO USE THE AUTOMATIC TAILGATE, IT OPENS TO THE MAXIMUM HEIGHT, THEN ABRUPTLY AND WITHOUT WARNING SLAMS DOWN WITH GREAT FORCE, WITH A POTENTIAL TO INJURE SOMEONE.*DT CONSUMER STATED PUSHED BUTTON TO RAISE LIFTGATE; APPEARED THAT WHEN LIFTGATE REACHED MAXIMUM HEIGHT, IT CAME CRASHING DOWN. COMPLAINANT WAS STANDING BACK WAITING FOR THE LIFTGATE TO OPEN WHEN INCIDENT HAPPENED. TRIED TO OPEN THE LIFTGATE USING BUTTON AGAIN A COUPLE MORE TIMES; LIFTGATE WOULD OPEN, BUT WOULD COME CRASHING DOWN AGAIN WHEN IT REACHED MAXIMUM HEIGHT. LOOKED TO SEE WHAT WAS...

I OPENED THE TRUNK OF MY SUBARU FORESTER LIMITED EDITION WITH THE REMOTE. WHILE I WAS REMOVING THE LUGGAGE FROM THE TRUNK, I HEARD A NOISE AS THE LIFTGATE WAS CLOSING. BEFORE I TURNED TO SEE WHAT WAS HAPPENING, THE LIFTGATE LANDED ON MY LOWER BACK. I REALIZED THAT THE RIGHT SUPPORT OF THE LIFTGATE WAS BROKEN.

I WAS USING MY KEY TO OPEN THE BACK TRUNK WHEN ALL OF A SUDDEN IT SLAM DOWN QUICKLY ON MY ARM AS I WENT TO PLACE AN ARTICLE IN THE BACK OF THE CAR. I CALLED THE SUBARU DEALERSHIP AND MADE AN APPOINTMENT FOR AUGUST 8TH 2018