2023 RAM PROMASTER Engine Problems

Nothing has occurred, yet. I was told by Dodge representative, Riazen on 12/6/2025 “DO NOT DRIVE” as a result of the safety recall. As it is reported that 300,000 vehicle are affected by this recall I am terrified of driving my RV! I have initiated a vehicle buyback letter with John Elkann, and complaints with the CT Attorney General, CT Consumer Protection, CT Lemon Law, and BBB.

The contact owned a 2023 Ram Promaster 2500. The contact stated that the employee had reported that the front end of the vehicle had caught on fire immediately after parking the vehicle. The vehicle was unoccupied at the time of the incident. The fire was extinguished by the fire department, which reported that the fire originated from the front end of the vehicle. There was no injury sustained. The contact stated that the front end of the vehicle had completely burned. The contact stated that the fire seemed to have originated near the engine compartment. The vehicle was towed to the residence and was totaled. No police report was filed. The dealer and the manufacturer were notified of the failure. The manufacturer informed the contact that they were not liable for the failure. The failure mileage was approximately 30,000.

The oil pan for the van was damaged due to debris picked up on the road resulting in a hole, which in turn drained the engine oil and jammed the engine preventing from operation. The lack of protection to the oil pan which is exposed, caused the debris to damage the oil pan. Ford Transit vans have a protection under the oil pan which prevents such incidents to occur. The vehicle was repaired for $10,172 by budget as this was a rental van. Attached are the documents pertaining to this repair. Installing some sort of protection beneath the oil pan would have saved several thousands of dollars. This is the third occurance in our fleet and other two VINs have been reported already to NHTSA.

The vehicle was rented for delivery services and the oil panel underneath was damaged on the road and as a result a big hole where the metal was broken off. This has caused all the oil to drain and in turn the engine was jammed. There was no indication to the driver until the engine lights came on after the engine stoped and couldn't be driven. The oil pan material has been so fragile nor there were any protection below the pan to prevent any debris picked on the road. The vehichle was inspected by Budget and a Repair Shop and have determined the cause of engine failure is due to the Oil Panel.