2017 RAM 5500 Steering Problems

RIGHT FRONT STEERING TIRE EXPERIENCED UNUSUAL WEAR ON THE OUTSIDE CORD ONLY. LEFT SIDE OK. HAD THE ALIGNMENT CHECKED BY DODGE UP TO SPEC. HAD MY MECHANIC ON A $50,000 RACK CHECK THE ALIGNMENT AT MY EXPENSE. RIGHT FRONT OK LEFT FRONT .7DEGREES OUT. ONLY ADJUSTMENT IS TO REPLACE THE NON ADJUSTABLE BALL JOINTS WITH OFFSET ADJUSTABLE BALL JOINTS AS WELL AS THE TIRES. FCA RESPONSE WAS YOU KNOW WE ONLY HAVE A 12000 MILE 12 MONTH WARRANTY ON THE ALIGNMENT. TRUCK IS ALMOST TWO YEARS OLD WITH 12900 MILES. FIRST THE DODGE DEALERSHIP WAS UNABLE TO DO THE ALIGNMENT AND THE TECH WAS UPFRONT ON NOT BEING COMFORTABLE WORKING ON THIS LARGE TRUCK. SO I AM LEFT TO MANAGE THIS CRITICAL SAFETY ISSUE ON MY OWN. FCA REP ADMITTED MOST DODGE DEALERSHIPS ARE UNABLE TO REPAIR THE 5500 SO THEY HAVE TO OUTSOURCE THE JOB. THE OUTSIDE OF THE...

TL* THE CONTACT OWNS A 2017 RAM 5500. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHIFTED OUT OF GEAR AND WENT INTO NEUTRAL. WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SOUTHFORK CHRYSLER DODGE JEEP RAM (844-350-9615, LOCATED AT 17725 S FREEWAY, MANVEL, TX 77578) WHERE IT WAS DIAGNOSED THAT THE SHIFTER CABLE NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE FUSE IN THE FUEL PUMP OVERHEATED WITHOUT WARNING. THE FAILURE CAUSED THE FUEL PUMP TO SEIZE AND THE VEHICLE TO SHUT OFF. THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE CONTACT ALSO STATED THAT THE IDLER PULLEY BELT FRACTURED, WHICH CAUSED THE STEERING TO LOSE POWER AND THE AIR CONDITIONING TO LOSE ITS COOLING CAPABILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO...