2023 PLEASURE WAY ONTOUR — Problems, Recalls & Safety Data
N/A
Safety Rating
3
Owner Complaints
1
Recall
73
Service Bulletins
0
Investigations
Overview of the 2023 PLEASURE WAY ONTOUR
The 2023 PLEASURE WAY ONTOUR has received a total of 3 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 2 recall campaigns affecting this vehicle, covering issues with EQUIPMENT:RECREATIONAL VEHICLE/TRAILER, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS. 73 technical service bulletins have been issued by Pleasure Way Industries, Ltd. for this model year. The most commonly reported problems involve the Electrical System (1 complaint), Lane Departure Blind Spot Detection (1 complaint), and Lane Departure Warning (1 complaint).
Recalls for the 2023 PLEASURE WAY ONTOUR
NHTSA has recorded 2 recalls for the 2023 PLEASURE WAY ONTOUR, potentially affecting up to 1,028 vehicles.
Recall 23V493000 — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
| 514 vehicles affected
Defect: Pleasure Way Industries, Ltd (Pleasure Way) is recalling certain 2021-2023 On Tour and Lexor motorhomes, equipped with certain Cummins Onan QG 2800i, and Onan QG 2800i EVAP generator sets. The fuel hose between the inline fuel filter and the injection pump module (IPM) may have inadequate clamp force, possibly resulting in a gasoline leak.
Consequence: A gas leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will inspect and replace the fuel hose and clamps, as necessary, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Pleasure Way customer service at 1-800-364-0189.
View full details →Recall 23V493000 — FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
| 514 vehicles affected
Defect: Pleasure Way Industries, Ltd (Pleasure Way) is recalling certain 2021-2023 On Tour and Lexor motorhomes, equipped with certain Cummins Onan QG 2800i, and Onan QG 2800i EVAP generator sets. The fuel hose between the inline fuel filter and the injection pump module (IPM) may have inadequate clamp force, possibly resulting in a gasoline leak.
Consequence: A gas leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will inspect and replace the fuel hose and clamps, as necessary, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Pleasure Way customer service at 1-800-364-0189.
View full details →Owner Complaints for the 2023 PLEASURE WAY ONTOUR
3 complaints have been filed with NHTSA for the 2023 PLEASURE WAY ONTOUR. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 1 | 0 | 0 | 0 | 0 |
| Lane Departure Blind Spot Detection | 1 | 0 | 0 | 0 | 0 |
| Lane Departure Warning | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
“The 2023 Pleasure-Way Ontour 2.2 motorhome is built on a 2022 Ford Transit 350 HD chassis, VIN [XXX] . Four times while driving on secondary roads at a low rate of speed, or while stopped at an intersection, warning chimes and 6 different types of error messages are generated on the instrument cluster. These messages persist over a 10 to 30 minute period, and then the 12-inch LCD display and instrument cluster shut down. The engine continues to run, but there is a loss of Blind Spot Alert, Pre-Collision Assist, Cross-Traffic Alert, TPMS, HVAC function, turn signals, speedometer, cruise control and all other display functions. Upon turning off the ignition, there is no way to start it again. The only remedy is to disconnect the chassis battery for approximately 15 minutes and then reconnect it. At that point, the engine can be restarted and all errors are cleared from the screen. After a scan of codes from the OBD port, approximately 62 messages are found which are all loss of communication errors.” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
“The 2023 Pleasure-Way Ontour 2.2 motorhome is built on a 2022 Ford Transit 350 HD chassis, VIN [XXX] . Four times while driving on secondary roads at a low rate of speed, or while stopped at an intersection, warning chimes and 6 different types of error messages are generated on the instrument cluster. These messages persist over a 10 to 30 minute period, and then the 12-inch LCD display and instrument cluster shut down. The engine continues to run, but there is a loss of Blind Spot Alert, Pre-Collision Assist, Cross-Traffic Alert, TPMS, HVAC function, turn signals, speedometer, cruise control and all other display functions. Upon turning off the ignition, there is no way to start it again. The only remedy is to disconnect the chassis battery for approximately 15 minutes and then reconnect it. At that point, the engine can be restarted and all errors are cleared from the screen. After a scan of codes from the OBD port, approximately 62 messages are found which are all loss of communication errors.” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
“The 2023 Pleasure-Way Ontour 2.2 motorhome is built on a 2022 Ford Transit 350 HD chassis, VIN [XXX] . Four times while driving on secondary roads at a low rate of speed, or while stopped at an intersection, warning chimes and 6 different types of error messages are generated on the instrument cluster. These messages persist over a 10 to 30 minute period, and then the 12-inch LCD display and instrument cluster shut down. The engine continues to run, but there is a loss of Blind Spot Alert, Pre-Collision Assist, Cross-Traffic Alert, TPMS, HVAC function, turn signals, speedometer, cruise control and all other display functions. Upon turning off the ignition, there is no way to start it again. The only remedy is to disconnect the chassis battery for approximately 15 minutes and then reconnect it. At that point, the engine can be restarted and all errors are cleared from the screen. After a scan of codes from the OBD port, approximately 62 messages are found which are all loss of communication errors.” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Safety Rating for the 2023 PLEASURE WAY ONTOUR
NHTSA has not yet tested the 2023 PLEASURE WAY ONTOUR in its New Car Assessment Program.
Technical Service Bulletins for the 2023 PLEASURE WAY ONTOUR
Pleasure Way Industries, Ltd. has issued 73 technical service bulletins (TSBs) for the 2023 PLEASURE WAY ONTOUR. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
TSB-A1665-010 — UNKNOWN OR OTHER
Technical service bulletin pertaining to the procedure to reset the DCM3 module.
TSB-A1642-008 — UNKNOWN OR OTHER
Technical service bulletin pertaining to the procedure to access and tighten the bolts for the AC motor, to prevent it from contacting the housing.
TSB-A1621-007 — UNKNOWN OR OTHER
Technical service bulletin pertaining to the procedure to test if both cabinet latches are catching, and the procedure to adjust the catches if necessary.
TSB-A1590-005 — UNKNOWN OR OTHER
Technical service bulletin pertaining to the procedure to test if both cabinet latches are catching, and the procedure to adjust them if necessary.
TSB-A1584-005 — UNKNOWN OR OTHER
Technical service bulletin pertaining to the procedure to reset the DCM3 module.
DSC-A1560-003 — UNKNOWN OR OTHER
Dealer service communication pertaining to a Fantastic Fan failure.
TSB-A1550-003 — UNKNOWN OR OTHER
Technical service bulletin pertaining to the procedure to adjust the tension of the MCD shade.
DSC-A1499-011 — UNKNOWN OR OTHER
Dealer service communication pertaining to a failed water pump.
TSB-A1490-011 — UNKNOWN OR OTHER
Technical service bulletin pertaining to the procedure to replace the G12 module.
TSB-A1482-010 — UNKNOWN OR OTHER
Technical service bulletin pertaining to the procedure to replace the spring in an MCD shade.
Showing 10 of 73 technical service bulletins.
NHTSA Investigations for the 2023 PLEASURE WAY ONTOUR
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the PLEASURE WAY ONTOUR
- 2020 PLEASURE WAY ONTOUR — 0 complaints
- 2021 PLEASURE WAY ONTOUR — 0 complaints
- 2022 PLEASURE WAY ONTOUR — 0 complaints
- 2023 PLEASURE WAY ONTOUR (current)
- 2024 PLEASURE WAY ONTOUR — 0 complaints
Other PLEASURE WAY Models
- PLEASURE WAY PLATEAU — 18 total complaints
- PLEASURE WAY EXCEL — 3 total complaints
- PLEASURE WAY ASCENT — 2 total complaints
- PLEASURE WAY LEXOR — 2 total complaints
- PLEASURE WAY LEXOR TS — 0 total complaints
- PLEASURE WAY PLEASURE WAY — 0 total complaints
- PLEASURE WAY PURSUIT — 0 total complaints
- PLEASURE WAY REKON — 0 total complaints