2021 NISSAN NV — Problems, Recalls & Safety Data

On April 1, 2023, my husband was weed-eating on our farm and a rock flew and hit the window directly behind the driver and shattered it. I immediately called the dealership the same day to get a new window ordered. They said it would be in in a couple of days. That turned into weeks. Then months. I posted in a Facebook group which has over 30K members to see if anyone else had this issue. Others told me they had been waiting almost a year then (now it's been 16 months for them). So my husband used cardboard at first -- then after months of cardboard got a piece of plexi glass from Lowe's cut to size and taped in with gorilla tape. (See pic) Once I heard from members in the group they had been waiting over a year -- and many many other issues with this window like spontaneously shattering Nissan has refused to address, I knew there was no way I was getting a window any time soon so started calling Nissan Corporate directly for answers. I opened multiple cases with Consumer Affairs over the past 7 months. They claim to have talked to their corporate parts department - but no one knows when this window will ever be in it's just back-ordered indefinitely. So here I am 8 months in with a plexiglass window that if we get into an accident won't shatter and therefore is very unsafe. Instead of shattering as a standard auto window is designed for safety - this one would instead break into large sharp pieces that would then be projectiles stabbing through the hearts of my 5 children seated in the back seats. And knowing that, I have to make that conscious choice as a mother every time we drive it because there is no other safe solution being offered to me. And I am afraid Nissan won't do anything about this issue UNTIL that happens to my family or another. I have 150 other comments from Nissan NV owners with similar issues with this window that have been waiting months with unsafe solutions. Backordered is one thing. But 2 yrs is unacceptable and unsafe. Please help.

When braking, the transmission downshifts and lurches the car forward just before coming to a stop. This problem artificially increases the stopping distance and time needed when braking. This caused me to have an accident rear ending another car. My vehicle did not stop in time when braking due to the vehicle surging forward when stopping, causing significant damage to both vehicles and injuries to passengers. A related but separate problem happens when driving steady at 25mph, slightly coming off the gas the vehicle seems downshift hard, slowing the vehicle quickly as if braking. It jerks the vehicle forward and back when trying to maintain a steady speed specifically in the 25-30 mph range. This issue was first noticed right around the time of the accident and has continued since then. Both problems usually happen consistently after the vehicle has warmed up, after about 10-15 miles. I took the vehicle to the dealer for inspection but they did not see a problem. This vehicle uses the same transmission as the 2021 Nissan Titan, for which there are the same transmission problems, which were addressed by a service bulletin. NTB22074. However, this service bulletin has not been applied to our model, the NV3500 SL.