2004 MERCEDES BENZ C CLASS — Problems, Recalls & Safety Data
N/A
Safety Rating
20
Owner Complaints
1
Recall
4
Service Bulletins
0
Investigations
Overview of the 2004 MERCEDES BENZ C CLASS
The 2004 MERCEDES BENZ C CLASS has received a total of 20 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There has been 1 recall campaign affecting this vehicle, covering issues with SEAT BELTS. 4 technical service bulletins have been issued by Mercedes-Benz USA, LLC for this model year. The most commonly reported problems involve the Engine And Engine Cooling (2 complaints), Power Train (2 complaints), and Air Bagsfrontal (1 complaint).
Recalls for the 2004 MERCEDES BENZ C CLASS
NHTSA has recorded 1 recall for the 2004 MERCEDES BENZ C CLASS, potentially affecting up to 4,348 vehicles.
Recall 03V534000 — SEAT BELTS
| 4,348 vehicles affected
Defect: ON CERTAIN PASSENGER VEHICLES, SOME SEAT BELT BUCKLES MAY HAVE A BURR ON A METAL COMPONENT OF THE LOCKING MECHANISM. THE PRESENCE OF THE BURR COULD PREVENT THE SEAT BELT FROM LOCKING UNDER CERTAIN CIRCUMSTANCES.
Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF INJURY.
Remedy: DEALERS WILL REPLACE THE SEAT BELTS. OWNER NOTIFICATION BEGAN ON DECEMBER 22, 2003. OWNERS SHOULD CONTACT MERCEDES-BENZ AT 1-800-367-6372.
View full details →Owner Complaints for the 2004 MERCEDES BENZ C CLASS
20 complaints have been filed with NHTSA for the 2004 MERCEDES BENZ C CLASS. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Engine And Engine Cooling | 2 | 0 | 0 | 0 | 0 |
| Power Train | 2 | 0 | 1 | 1 | 0 |
| Air Bagsfrontal | 1 | 1 | 0 | 1 | 0 |
| Air Bagssidewindow | 1 | 1 | 0 | 0 | 0 |
| Electrical System | 1 | 0 | 1 | 1 | 0 |
| Electrical Systemwiringinteriorunder Dash | 1 | 0 | 1 | 0 | 0 |
| Engine And Engine Coolingcooling System | 1 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 1 | 0 | 0 | 0 | 0 |
| Power Trainautomatic Transmission | 1 | 0 | 0 | 0 | 0 |
| Seats | 1 | 0 | 0 | 0 | 0 |
| Seatsfront Assemblypower Adjust | 1 | 0 | 0 | 0 | 0 |
| Steeringelectric Power Assist System | 1 | 0 | 0 | 0 | 0 |
| Tiressidewall | 1 | 0 | 0 | 0 | 0 |
| Tirestreadbelt | 1 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 1 | 0 | 0 | 0 | 0 |
| Visibilityrearview Mirrorsdevicesexterior | 1 | 0 | 0 | 0 | 0 |
| Visibilitywindshield | 1 | 0 | 0 | 0 | 0 |
| Visibilitywindshield Wiperwashermotor | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
I SMELLED STRONG VAPORS OF GAS INSIDE MY CAR AND OUTSIDE THE AREA. I LOOKED UNDER CAR GAS WAS POURING OUT FROM UNDER FUEL TANK . TOOK IT TO ( TOWED THAT IS) THE SHOP FIND FUEL TANK WAS DEFECTIVE ! FOUND HOLE IN THE TANK ON THE TAB IF THAT MAKES SENSE . THE SHOP CALLED AROUND FOR SAFETY RECALL AND MERCEDES SEE IF ANY OTHER INFORMATION. I AM AWARE MERCEDES HAS HAD PROBLEM IN PAST WITH FUEL TANKS . THE SOP INFORMED ME IF I DROVE THIS CAR WITH HEAT FROM EXHAUST WOULD HAVE CAUGHT FIRE ., I AM TRYING TO CONTACT MERCEDES CORPORATE HEAD QUARTERS WITH NO LUCK . IS THERE ANYWAY I CAN REPORT FILE HAVE RECOURSE .THIS CAME TO 3000.00 OUT OF POCKET ! NOT MENTION IT COULD HAVE HAD SERIOUS CONSEQUENCES ! *TR
I HAVE BLACK MERCEDES C230 KOMPRESSOR SPORTS SEDAN 2004 MODEL. CAR WAS PURCHASED BRAND NEW AT MERCEDES AUTHORIZED DEALER. THERE IS NO MODIFICATION MADE TO THIS CAR AND ALL THE SERVICING DONE AT MERCEDES AUTHORIZED DEALER SINCE I BOUGHT THIS CAR. IT HAD ONLY 58000 MILES. LAST B SERVICING WHICH CHECKED ANY SAFETY RELATED ISSUES AND INCLUDES REGULAR MAINTENANCE, WAS DONE AT AUTHORIZED DEALER ON 02/18/2012. NO ISSUE WAS INFORMED ON 02/18/2012 TO US BY MERCEDES AUTHORIZED DEALER SERVICING DEPARTMENT. ON 06/21/2012, WHEN I WAS DRIVING THIS CAR FROM WORK TO HOME, I TURNED ON A/C, A/C SHUTDOWN AND I STARTED SMELLING SMOKE. ON LEFT SIDE OF MY CAR THERE IS A/C VENT AND I SAW FIRE INSIDE THE HOOD THROUGH THAT VENT.I PULLED OVER CAR RIGHT AWAY AND ELECTRICITY WENT OUT WITH IN 1 MIN OF MY PULLING OVER AND WITHIN 4 MIN, WHOLE CAR WAS BURNING. MY CAR IS NOW TOTALED. THIS POSES FOLLOWING SECURITY CONCERNS: 1. MERCEDES C230 2004 IS MADE OF HIGHLY INFLAMMABLE MATERIAL AND DRIVER AND USERS OF CAR HAS VERY LESS CHANCE TO SURVIVE IF THERE IS FIRE. 2. MERCEDES C230 2004 MODEL A/C UNIT IS NOT OF HIGHEST QUALITY AND ELECTRICAL SYSTEM IS FAULTY. BOTH OF ABOVE ISSUES POSES VERY SERIOUS SECURITY RISKS TO PUBLIC AND IT NEEDS THROUGH INVESTIGATION. I CONTACTED MERCEDES HEAD QUARTER FOR INVESTIGATION AND MERCEDES DECLINED TO INVESTIGATE. GEICO STATED IN REPORT THAT HOOD IS STUCK AND CAUSE OF FIRE IS UNKNOWN. GEICO INSURANCE COMPANY AUTHORIZED MERCEDES ENGINEERS TO INVESTIGATE FURTHER UPON MY REQUEST AND MERCEDES USA DOES NOT WANT TO INVESTIGATE FURTHER. I HAVE PICTURES OF BURNT CAR AND CAN SHARE IF IT HELPS IN INVESTIGATION TO RULE OUT ABOVE 2 CONCERNS. WE DO NOT WANT OTHERS TO GO THROUGH SAME ORDEAL AS WE WENT THROUGH. *TR UPDATED 06/13/13*LJ UPDATED 06/17/2013 *JS
I HAVE BLACK MERCEDES C230 KOMPRESSOR SPORTS SEDAN 2004 MODEL. CAR WAS PURCHASED BRAND NEW AT MERCEDES AUTHORIZED DEALER. THERE IS NO MODIFICATION MADE TO THIS CAR AND ALL THE SERVICING DONE AT MERCEDES AUTHORIZED DEALER SINCE I BOUGHT THIS CAR. IT HAD ONLY 58000 MILES. LAST B SERVICING WHICH CHECKED ANY SAFETY RELATED ISSUES AND INCLUDES REGULAR MAINTENANCE, WAS DONE AT AUTHORIZED DEALER ON 02/18/2012. NO ISSUE WAS INFORMED ON 02/18/2012 TO US BY MERCEDES AUTHORIZED DEALER SERVICING DEPARTMENT. ON 06/21/2012, WHEN I WAS DRIVING THIS CAR FROM WORK TO HOME, I TURNED ON A/C, A/C SHUTDOWN AND I STARTED SMELLING SMOKE. ON LEFT SIDE OF MY CAR THERE IS A/C VENT AND I SAW FIRE INSIDE THE HOOD THROUGH THAT VENT.I PULLED OVER CAR RIGHT AWAY AND ELECTRICITY WENT OUT WITH IN 1 MIN OF MY PULLING OVER AND WITHIN 4 MIN, WHOLE CAR WAS BURNING. MY CAR IS NOW TOTALED. THIS POSES FOLLOWING SECURITY CONCERNS: 1. MERCEDES C230 2004 IS MADE OF HIGHLY INFLAMMABLE MATERIAL AND DRIVER AND USERS OF CAR HAS VERY LESS CHANCE TO SURVIVE IF THERE IS FIRE. 2. MERCEDES C230 2004 MODEL A/C UNIT IS NOT OF HIGHEST QUALITY AND ELECTRICAL SYSTEM IS FAULTY. BOTH OF ABOVE ISSUES POSES VERY SERIOUS SECURITY RISKS TO PUBLIC AND IT NEEDS THROUGH INVESTIGATION. I CONTACTED MERCEDES HEAD QUARTER FOR INVESTIGATION AND MERCEDES DECLINED TO INVESTIGATE. GEICO STATED IN REPORT THAT HOOD IS STUCK AND CAUSE OF FIRE IS UNKNOWN. GEICO INSURANCE COMPANY AUTHORIZED MERCEDES ENGINEERS TO INVESTIGATE FURTHER UPON MY REQUEST AND MERCEDES USA DOES NOT WANT TO INVESTIGATE FURTHER. I HAVE PICTURES OF BURNT CAR AND CAN SHARE IF IT HELPS IN INVESTIGATION TO RULE OUT ABOVE 2 CONCERNS. WE DO NOT WANT OTHERS TO GO THROUGH SAME ORDEAL AS WE WENT THROUGH. *TR UPDATED 06/13/13*LJ UPDATED 06/17/2013 *JS
2004 MERCEDES BENZ C- CLASS WAGON. CONSUMER WRITES IN REGARDS TO DEFECT THAT ALLOWS COOLANT TO LEAK INTO THE TRANSMISSION, REQUIRING REPLACEMENT OF THE TRANSMISSION, TORQUE CONVERTER AND RADIATOR *TGW THE CONSUMER STATED HE WAS FORCED TO SPEND OVER SIX THOUSAND DOLLARS TO HAVE THE TRANSMISSION REPLACED, TO CORRECT A DEFECT MERCEDES BENZ WAS AWARE OF. *JB
2004 MERCEDES BENZ C- CLASS WAGON. CONSUMER WRITES IN REGARDS TO DEFECT THAT ALLOWS COOLANT TO LEAK INTO THE TRANSMISSION, REQUIRING REPLACEMENT OF THE TRANSMISSION, TORQUE CONVERTER AND RADIATOR *TGW THE CONSUMER STATED HE WAS FORCED TO SPEND OVER SIX THOUSAND DOLLARS TO HAVE THE TRANSMISSION REPLACED, TO CORRECT A DEFECT MERCEDES BENZ WAS AWARE OF. *JB
Safety Rating for the 2004 MERCEDES BENZ C CLASS
NHTSA has not yet tested the 2004 MERCEDES BENZ C CLASS in its New Car Assessment Program.
Technical Service Bulletins for the 2004 MERCEDES BENZ C CLASS
Mercedes-Benz USA, LLC has issued 4 technical service bulletins (TSBs) for the 2004 MERCEDES BENZ C CLASS. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
PB-61-10-07 — FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:MOUNTING
MERCEDES: REPLACING THE LONGITUDINAL MEMBER (LEFT AND RIGHT) BELOW THE MAIN FLOOR PANEL ON ALL MY 204 UP TO 12/31/07. (C300, C350, C300 4-MATIC, C63 AME). *PE
2005100008 — STRUCTURE:BODY:DOOR
INSPECT BOOT ON BOTH FRONT DOORS. THE BOOT AT THE DOOR CONNECTING TO THE A PILLAR MAY NOT HAVE BEEN CLIPPED CORRECTLY LEADING TO INSUFFICIENT SEALING. *NM
2005100004 — POWER TRAIN:AUTOMATIC TRANSMISSION
THE PVC SEAM SEAL ON THE TRANSMISSION SUPPORT BRACKET MAY NOT HAVE BEEN PROPERLY APPLIED. INSPECT TRANSMISSION SUPPORT SEAM SEAL, RESEAL IF NECESSARY. *TT
2005060017 — ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
COOLANT HOSE AT THE BOTTOM RIGHT OF THE RADIATOR MUST BE CHECKED TO DETERMINE WHETHER THE TWO CATCHES OF THE COOLANT HOSE ARE LATCHED CORRECTLY. INSPECT LATCHING OF LOWER RADIATOR HOSE, REPLACE RADIATOR IF NECESSARY. *TT
NHTSA Investigations for the 2004 MERCEDES BENZ C CLASS
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MERCEDES BENZ C CLASS
- 1999 MERCEDES BENZ C CLASS — 7 complaints
- 2000 MERCEDES BENZ C CLASS — 13 complaints
- 2001 MERCEDES BENZ C CLASS — 25 complaints
- 2002 MERCEDES BENZ C CLASS — 46 complaints
- 2003 MERCEDES BENZ C CLASS — 12 complaints
- 2004 MERCEDES BENZ C CLASS (current)
- 2005 MERCEDES BENZ C CLASS — 8 complaints
- 2006 MERCEDES BENZ C CLASS — 12 complaints
- 2008 MERCEDES BENZ C CLASS — 18 complaints
- 2009 MERCEDES BENZ C CLASS — 0 complaints
Other MERCEDES BENZ Models
- MERCEDES BENZ C300 — 4,886 total complaints
- MERCEDES BENZ E350 — 2,649 total complaints
- MERCEDES BENZ E320 — 1,515 total complaints
- MERCEDES BENZ ML350 — 1,236 total complaints
- MERCEDES BENZ ML320 — 1,087 total complaints
- MERCEDES BENZ GLK350 — 1,031 total complaints
- MERCEDES BENZ C250 — 898 total complaints
- MERCEDES BENZ C230 — 879 total complaints