2019 MERCEDES-BENZ C 300 Communication Problems

The contact owns a 2019 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer along with several other unknown dealers were contact and the contact was informed that the recall repair would be done by the manufacturer as an over-the-air (OTA) update. The contact had not experienced a failure. The manufacturer was made aware of the issue and informed the contact that a timeline for the over-the-air (OTA) update was not available. Parts distribution disconnect.

TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT EXPERIENCED THE FAILURE WHILE APPROACHING A STOP SIGN WHEN THE VEHICLE FAILED TO ACCELERATE FORWARD WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE 5 MPH TO THE SHOULDER OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO MERCEDES BENZ OF BLOOMFIELD (36600 WOODWARD AVE, BLOOMFIELD HILLS, MI 48304, (248) 644-8400) WHERE IT WAS DIAGNOSED THAT THE OVER THE AIR (OTA) MODULE NEEDED TO BE UPDATED. THE OTA WAS UPDATED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,004. VIN...