2016 MAZDA CX-9 Seats Problems

My seat warmer caught fire and burnt a hole through the seat.

- THE CAR WAS PURCHASED NEW FROM A MAZDA DEALER IN MAY 2017 - THE DRIVER SIDE CUSHION HEATER FAILED IN MARCH 2020. - THE PASSENGER SIDE CUSHION HEATER FAILED IN NOVEMBER 2020 - BOTH SIDES EXHIBITED THE SAME PROBLEM DESPITE THE FACT THAT THE USAGE OF THE PASSENGER SIDE WAS ABOUT 25% OF THE DRIVER - FROM THE TIME THE CUSHION HEATERS FAILED, WE OBSERVED RANDOM OVERHEATING OF THE BACK HEATERS AND RECORDED "HOT SPOTS" OF UP TO 149 DEG F (PICTURE ATTACHED) - WHILE THE CUSHION HEATERS DON'T OPERATE, THE BACKS GET TOO HOT FOR OCCUPANTS (ATTACHED PICTURE OF SKIN REACTION) AND AT ONE POINT THE PASSENGER SIDE PARTIALLY MELTED A PLASTIC SHOPPING BAG - MAZDA RESPONDED TO THE COMPLAINT THAT THE CAR WAS OUTSIDE OF THE 3-YEAR WARRANTY (EXPIRED IN MAY 2020) AND THERE WERE NO RELATED RECALLS SO THE COMPANY WAS NOT INTERESTED IN ANY TESTING...

AFTER A MINOR REAR END ACCIDENT, THE DRIVER FRONT SEAT NOW ROCKS SIDE TO SIDE AND IS DISTRACTING AND UNSAFE. IT WAS TAKEN TO THE LOCAL MAZDA DEALERSHIP THAT PROVIDED AN INSPECTION AND SAID THAT THERE IS NO PROBLEM WITH THE SEAT. THEY STATE THAT IT IS NORMAL FOR THEIR SEATS TO ROCK SIDE TO SIDE. HOW UNSAFE AND FRIGHTENING. PLEASE SEE ATTACHED DOCUMENTATION FROM THE DEALERSHIP.