2019 LEXUS RX350 Engine Problems

CAR WAS PDI AND DELIVERED ON 06/14/20 WITH AN OPEN RECALL 20LA01 THAT WAS LIKELY TO BE A LIFE-THREATENING ISSUE. EVEN AFTER PDI WAS PERFORMED, THE BREAKS WERE DISFUNCTIONAL, SO HAD TO TAKE THE VEHICLE FOR SERVICE ON 06/19/20. LEXUS FOUND THAT ROTORS REQUIRED RESURFACING TO FIX THE BREAKS AND AT THE SAME TIME COMPLETED THE OPEN RECALL 20LA01. HOWEVER ON 07/03/20, THE CAR STALLED IN THE MIDDLE OF A HIGHWAY TRAFFIC PUTTING THE PAX THRU A LIFE-THREATENING SITUATION. CAR HAS BEEN FINALLY TOWED TO THE SERVICE AND I AM VERBALLY PROMISED THAT THE CAR HAS BEEN FIXED TO NOT PRESENT ANY LIFE THREATENING ISSUES. SINCE IT IS JUST 15 DAYS OF PURCHASE AND VEHICLE BEEN INTO THE SERVICE REVIEW FOR 3 TIMES WITH SOME LIFE-THREATENING OPEN ISSUES, I AM REQUESTING LEXUS TO EITHER REFUND OR PROVIDE ME A REPLACEMENT. *TR

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING 35-40 MPH, THERE WAS ABNORMALLY LOUD SOUND COMING FROM THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE CONTACT WITH A LOANER VEHICLE. THE FAILURE MILEAGE WAS 5,500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2019 LEXUS RX350. WHILE DRIVING WITH THE ADAPTIVE CRUISE CONTROL ACTIVATED AND SET AT 72 MPH, THE DRIVER REDUCED THE SPEED TO APPROXIMATELY 60 MPH WHEN SWITCHING LANES. AFTER RELEASING THE ACCELERATOR PEDAL, THE VEHICLE CONTINUED TO ACCELERATE PAST THE SET CRUISE CONTROL SPEED OF 72 MPH AND CONTINUED TO ACCELERATE TO APPROXIMATELY 80 MPH. AFTER DEACTIVATING THE CRUISE CONTROL FEATURE, THE VEHICLE CONTINUED TO ACCELERATE AND THE RPMS INCREASED BEFORE THE SPEED EVENTUALLY WAS REDUCED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. LEXUS ESCONDIDO (1205 AUTO PARK WAY, ESCONDIDO, CA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. PRIOR TO THE FAILURE, THE VEHICLE HESITATED WHILE ACCELERATING AND WAS SERVICED. THE SAME LEXUS DEALER REPROGRAMMED/FLASHED THE TRANSMISSION, BUT THE FAILURES CONTINUED. THE FAILURE MILEAGE WAS 2,800.