2018 LEXUS RX Structurebodydoorhandleinterior Problems

The contact owns a 2018 Lexus RX 350. The contact stated that upon arriving to the residence and parking the vehicle, the front driver’s side door failed to open while pulling on the interior door handle. The contact rolled down the window and was able to open the front driver’s side door while pulling the exterior door handle. The vehicle was taken to a local dealer, where it was diagnosed that the front driver’s side door handle needed to be replaced. The vehicle was not repaired. Upon further investigation, the contact related the failure to Lexus Special Service Campaign Number: 20LC02. The manufacturer was made aware of the failure. The failure mileage was approximately 47,518.

On our 2018 Lexus RX 350 L, the left front interior door handle broke and we had to roll the window down and open the door from the outside. I learned that there was a recall - Lexus Special Service Campaign 20LC02 but our Lexus VIN was not listed. Our Lexus Model/year was manufactured in 05/18 and that was within the production period of the recall, April 2015 to September 2018. I believe that Lexus not including our suv's VIN in the recall was an oversight. As a result, I reached out to Smithown Lexus in NY and they did not honor the recall and wanted $219 + tax just diagnose the problem. I also called Lexus Guest Experience Center at 1-800-255-3987 and thety also did not honor the recall. Since, I purchased and installed the door handle. Is there a way I can get get reimbursed for parts and...

The driver side indoor door handle no longer works. Despite my model being part of the special service campaign 20LC02, dealer says that my VIN number is not covered despite it being the exact problem described.