2015 LEXUS RX Steering Problems

2015 Lexus RX450H with less than 60,000 miles Electronic Power Steering Motor needs repair or replacement. The Electronic Steering Motor has an internal 3 piece star-shaped green plastic gear in between two metal pieces used as a bushing/damper. That green plastic gear has become dry, hard, dehydrated, and has crumbled inside the electronic power steering motor. Diagnostic indicators include rattling and vibrations emanating from the steering column that sounds like something is broken inside the steering assembly. Which it apparently is. Moreover, I am particularly concerned about the implications of this denial. The faulty component in the electronic power steering system poses a significant risk, including the potential for complete loss of steering control. This not only jeopardizes my safety but could also lead to further damage to my vehicle or even bodily injury. Given these circumstances, I believe it is imperative that this matter be addressed with urgency.

The contact owns a 2015 Lexus RX350. The contact stated that while driving over bumps on the roadway, there was an abnormal rattling sound coming from the vehicle. There was no warning light illuminated. In addition, the contact would lose slight control of the vehicle while turning the steering wheel to the left as the power steering became loose without warning. The vehicle was taken to a dealer where it was acknowledged that the power steering had failed, and the contact was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000.

HELLO , the steering has excess freeplay ,wanders at most speeds , unsafe condition , have tried 3 sets of tires - and 2 alignment check --- help