2025 LEXUS LS — Problems, Recalls & Safety Data

My 2025 Lexus LS500, with only 500 miles, has two serious defects in the front passenger seat, creating a safety hazard. The massage function is non-functional, grayed out in the infotainment system, and the seat belt fails to tighten or retract, leaving significant slack when buckled. Issues appeared during normal city driving (dry conditions, <10 mph, no accidents or modifications). The seat belt, when pulled and buckled, remains loose with several inches of slack, failing to secure an occupant. This was tested 5+ times, stationary and moving. The massage feature (part of the 28-way adjustable seat package) is grayed out, indicating a system fault, likely in the seat’s control module or air bladders. No warning lights (e.g., SRS) are on, and no diagnostic codes are retrieved yet. The loose belt poses a severe risk in a collision, as it cannot restrain the occupant, increasing chances of ejection or injury (e.g., head/neck trauma). A dealer visit is planned under warranty, but this manufacturing defect in a new vehicle is alarming. Vehicle was bought new from Lexus of Glendale, Glendale, CA. Photos of the grayed-out controls and slack belt are available. This may affect other 2025 LS500s and warrants investigation to prevent injuries or fatalities.

My 2025 Lexus LS500, with only 500 miles, has two serious defects in the front passenger seat, creating a safety hazard. The massage function is non-functional, grayed out in the infotainment system, and the seat belt fails to tighten or retract, leaving significant slack when buckled. Issues appeared during normal city driving (dry conditions, <10 mph, no accidents or modifications). The seat belt, when pulled and buckled, remains loose with several inches of slack, failing to secure an occupant. This was tested 5+ times, stationary and moving. The massage feature (part of the 28-way adjustable seat package) is grayed out, indicating a system fault, likely in the seat’s control module or air bladders. No warning lights (e.g., SRS) are on, and no diagnostic codes are retrieved yet. The loose belt poses a severe risk in a collision, as it cannot restrain the occupant, increasing chances of ejection or injury (e.g., head/neck trauma). A dealer visit is planned under warranty, but this manufacturing defect in a new vehicle is alarming. Vehicle was bought new from Lexus of Glendale, Glendale, CA. Photos of the grayed-out controls and slack belt are available. This may affect other 2025 LS500s and warrants investigation to prevent injuries or fatalities.

My 2025 Lexus LS500, with only 500 miles, has two serious defects in the front passenger seat, creating a safety hazard. The massage function is non-functional, grayed out in the infotainment system, and the seat belt fails to tighten or retract, leaving significant slack when buckled. Issues appeared during normal city driving (dry conditions, <10 mph, no accidents or modifications). The seat belt, when pulled and buckled, remains loose with several inches of slack, failing to secure an occupant. This was tested 5+ times, stationary and moving. The massage feature (part of the 28-way adjustable seat package) is grayed out, indicating a system fault, likely in the seat’s control module or air bladders. No warning lights (e.g., SRS) are on, and no diagnostic codes are retrieved yet. The loose belt poses a severe risk in a collision, as it cannot restrain the occupant, increasing chances of ejection or injury (e.g., head/neck trauma). A dealer visit is planned under warranty, but this manufacturing defect in a new vehicle is alarming. Vehicle was bought new from Lexus of Glendale, Glendale, CA. Photos of the grayed-out controls and slack belt are available. This may affect other 2025 LS500s and warrants investigation to prevent injuries or fatalities.