2007 LEXUS GS HYBRID — Problems, Recalls & Safety Data

TL* THE CONTACT OWNS A 2007 LEXUS GS 450H. WHEN THE VEHICLE WAS STARTED, THE ENGINE MADE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO MAGNUSSEN LEXUS OF FREMONT (LOCATED AT 5600 CUSHING PKWY, FREMONT, CA 94538, (510) 657-6600) WHERE IT WAS DIAGNOSED THAT THE VARIABLE VALVE TIMING NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.

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

THIS IS PART OF COMPLAINT 11140678 FILED WITH NHSTA. I MEANT TO ATTACH THE WARRANTY ENHANCEMENT FOR THE ABS ACTUATOR. THIS IS A KNOWN ISSUE WITH TOYOTA/LEXUS AND I FEEL THAT IT IS MORE THAN A WARRANTY CONCERN. THIS IS A MALFUNCTION OF A PART THAT IS SAFETY CONCERN TO THE HIGHWAYS AND BEYOND. I ALSO AM CONCERN IF THIS WAS AN ISSUE LOOKED AT WHEN TOYOTA HAD THE "UNINTENDED ACCELERATION" ISSUE WHERE DRIVERS WERE NOT ABLE TO STOP. THESE CARS GO FAR BEYOND THE REGULAR 150,000 MILE CUTOFF FOR THE ENHANCED WARRANTY MILEAGE GIVEN OF THE VEHICLES LISTED IN THE WARRANTY. IN THIS PARTICULAR WARRANTY, MY CAR IS NOT LISTED AT FIRST BUT IF YOU SCROLL DOWN THE ATTACHED WARRANTY IT APPEARS. MORE THAN 736,000 VEHICLES ACCORDING TO THIS DOCUMENT ARE COVERED BY THIS WARRANTY, HOWEVER I AM PRETTY SURE THAT MANY WERE NOT FIXED AND THIS IS A CONCERN TO PEOPLE DRIVING. THE "UNINTENDED ACCELERATION" WAS A MAJOR PROBLEM, BUT WHAT IF THE ABS SYSTEM COMPLETELY FAILS AND NOT ABLE TO REACT IN TIME TO STOP WHEN ONE IS DRIVING TO TAKE THEIR KIDS TO SCHOOL, THROUGH SCHOOL ZONES, OR EVEN THROUGH BUSINESS DISTRICTS ON THEIR COMMUTE TO WORK, WHO MAY NOT KNOW OF THIS ISSUE. THIS WARRANTY I FOUND ONLINE AT A FORUM AND NEVER TO MY KNOWLEDGE RECEIVED THIS AT ALL IN THE MAIL AS LEXUS STATED THAT EACH CUSTOMER WOULD HAVE RECEIVED THIS AS A MATTER OF FACT TO THEIR HOMES ACCORDING TO THE DMV RECORDS THEY HAD ON FILE. I WAS NEVER VERIFIED THAT IT WAS SENT TO MY CORRECT ADDRESS OF RECORD ACCORDING TO MY PREVIOUS REP AND MILES, MY CASE MANAGER AT LEXUS.

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

THIS IS PART OF COMPLAINT 11140678 FILED WITH NHSTA. I MEANT TO ATTACH THE WARRANTY ENHANCEMENT FOR THE ABS ACTUATOR. THIS IS A KNOWN ISSUE WITH TOYOTA/LEXUS AND I FEEL THAT IT IS MORE THAN A WARRANTY CONCERN. THIS IS A MALFUNCTION OF A PART THAT IS SAFETY CONCERN TO THE HIGHWAYS AND BEYOND. I ALSO AM CONCERN IF THIS WAS AN ISSUE LOOKED AT WHEN TOYOTA HAD THE "UNINTENDED ACCELERATION" ISSUE WHERE DRIVERS WERE NOT ABLE TO STOP. THESE CARS GO FAR BEYOND THE REGULAR 150,000 MILE CUTOFF FOR THE ENHANCED WARRANTY MILEAGE GIVEN OF THE VEHICLES LISTED IN THE WARRANTY. IN THIS PARTICULAR WARRANTY, MY CAR IS NOT LISTED AT FIRST BUT IF YOU SCROLL DOWN THE ATTACHED WARRANTY IT APPEARS. MORE THAN 736,000 VEHICLES ACCORDING TO THIS DOCUMENT ARE COVERED BY THIS WARRANTY, HOWEVER I AM PRETTY SURE THAT MANY WERE NOT FIXED AND THIS IS A CONCERN TO PEOPLE DRIVING. THE "UNINTENDED ACCELERATION" WAS A MAJOR PROBLEM, BUT WHAT IF THE ABS SYSTEM COMPLETELY FAILS AND NOT ABLE TO REACT IN TIME TO STOP WHEN ONE IS DRIVING TO TAKE THEIR KIDS TO SCHOOL, THROUGH SCHOOL ZONES, OR EVEN THROUGH BUSINESS DISTRICTS ON THEIR COMMUTE TO WORK, WHO MAY NOT KNOW OF THIS ISSUE. THIS WARRANTY I FOUND ONLINE AT A FORUM AND NEVER TO MY KNOWLEDGE RECEIVED THIS AT ALL IN THE MAIL AS LEXUS STATED THAT EACH CUSTOMER WOULD HAVE RECEIVED THIS AS A MATTER OF FACT TO THEIR HOMES ACCORDING TO THE DMV RECORDS THEY HAD ON FILE. I WAS NEVER VERIFIED THAT IT WAS SENT TO MY CORRECT ADDRESS OF RECORD ACCORDING TO MY PREVIOUS REP AND MILES, MY CASE MANAGER AT LEXUS.