2020 LAND ROVER RANGE ROVER Electrical System Problems

I am filing this complaint regarding my 2020 Range Rover Full Size Plug-In Hybrid, which has been inoperable for over three months due to ongoing fault codes and software-related issues. The vehicle has been at an authorized Land Rover dealer for an extended period. The dealer has confirmed they are unable to proceed without direction or software updates from Jaguar Land Rover corporate engineering. For the last 60+ days, the issue has been repeatedly escalated between the dealer and corporate engineering with no actionable resolution, no repair authorization, and no clear timeline provided. I have even reached out customer relationship center file customer compliant which has not been responded to by LRNA/HQ. My case number is CASE:[XXX] Vehicle Background: •Vehicle would not charge beyond 80%. I scheduled an appointment with the local dealers to inspect. LR: Identified a coolant issue within the high voltage system. oRepair: We were able to...

The 2020 Range Rover, under warranty with 33,200 miles, has been inspected by the insurance and determined to be a total loss due to an electrical failure that caused the SUV to catch fire. The driver and a 4 year old were in the vehicle when the electrical failure started. The fire was behind the child seat, on the rear right hand seat, in the trunk compartment. The risk of serious bodily injury or death to a 4 year old and a female adult passenger was imminent. On May 23, 2023, departed my residence in San Diego, CA in my 2020 Land Rover Range Rover (hereafter referred to as LRRR) at approx 8:30 am with my 4 year old son, seated, buckled and secured in his car seat, positioned in the rear passenger side of the LRRR, enroute to his preschool, located at the Schwartz Federal Building in San Diego,...

A recall was repaired on the vehicle in July 2022. Within 48 hours of repair, a high voltage warning appeared on the vehicle. The vehicle was taken in for service however the service department at Land Rover Tampa refused to check the warning because the light was not on at the time the vehicle arrived at the dealership. Approximately 2 weeks later, the low battery warning appeared on the vehicle and every electrical function of the vehicle began to shut down within 15 minutes of the warning. The vehicle was completely disabled and couldn't even have a battery jump or replacement. AAA was called and after inspection, AAA refused to sell a new battery because the diagnostics determined that the alternator needed to be replaced. The vehicle had to be towed twice before arriving to the retailer. The retailer initially attempted the repair the issue and disregarded the diagnostic from...