2025 KIA SOUL — Problems, Recalls & Safety Data
4/5
Safety Rating
11
Owner Complaints
0
Recalls
3
Service Bulletins
0
Investigations
Overview of the 2025 KIA SOUL
The 2025 KIA SOUL has received a total of 11 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. 3 technical service bulletins have been issued by Kia America, Inc. for this model year. The most commonly reported problems involve the Exterior Lighting (3 complaints), Service Brakes (2 complaints), and Lane Departure Assist (1 complaint).
Recalls for the 2025 KIA SOUL
There are no recalls on file with NHTSA for the 2025 KIA SOUL. No Active Recalls
Owner Complaints for the 2025 KIA SOUL
11 complaints have been filed with NHTSA for the 2025 KIA SOUL. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Exterior Lighting | 3 | 0 | 0 | 0 | 0 |
| Service Brakes | 2 | 1 | 0 | 1 | 0 |
| Lane Departure Assist | 1 | 0 | 0 | 0 | 0 |
| Suspension | 1 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 1 | 0 | 0 | 0 | 0 |
| Vehicle Speed Control | 1 | 1 | 0 | 1 | 0 |
| Visibilitywiper | 1 | 0 | 0 | 0 | 0 |
| Wheels | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
Headlight housing kept falling out of the bracket Driving at night impossable. Fixed one light still dim lights maKES DRIVING AT night dangerous. Second dealer instructed me to not sue the suto light setting because it dims the headlights. It appears that the front bumper design blocks the light to the roadway. In my view the 4 seperte visits to the Family dealership in Saint Augestein Fl suggest ther is nothing more he can do to improve the light problem. What am I supposd to do to have this 2025 new KIA soul problem corrected that I so I can drive at night
I am submitting this complaint to report serious concerns regarding the quality, safety, and reliability of my new Kia Soul, as well as the financial burden caused by defects that should not occur on a vehicle with such low mileage. At approximately **8,500 miles**, one of the original tires failed prematurely. I was forced to purchase a used tire to keep the vehicle safely drivable. I had the front alignment inspected, and I was informed that it was within normal specifications, yet the tire issue persisted. Now at **10,000 miles**, I am still experiencing abnormal tire wear. Additionally, at **10,000 miles**, the vehicle began making **grinding noises when applying the brakes**, which is extremely concerning for a car that is still essentially new. These issues raise questions about the vehicle’s manufacturing quality and whether it meets reasonable consumer expectations for safety and durability. I purchased this vehicle with the expectation that it would be reliable and free from major defects. Instead, I am facing unexpected expenses, safety concerns, and ongoing problems that should be covered under warranty. I am now questioning whether I should continue making payments on a vehicle that is already showing signs of significant defects. I am requesting that the FTC review this matter as a potential issue involving product quality, warranty compliance, and consumer protection. I am seeking assistance in ensuring that Kia addresses these defects appropriately and that my rights as a consumer are upheld. Thank you for your attention to this matter.
I am submitting this complaint to report serious concerns regarding the quality, safety, and reliability of my new Kia Soul, as well as the financial burden caused by defects that should not occur on a vehicle with such low mileage. At approximately **8,500 miles**, one of the original tires failed prematurely. I was forced to purchase a used tire to keep the vehicle safely drivable. I had the front alignment inspected, and I was informed that it was within normal specifications, yet the tire issue persisted. Now at **10,000 miles**, I am still experiencing abnormal tire wear. Additionally, at **10,000 miles**, the vehicle began making **grinding noises when applying the brakes**, which is extremely concerning for a car that is still essentially new. These issues raise questions about the vehicle’s manufacturing quality and whether it meets reasonable consumer expectations for safety and durability. I purchased this vehicle with the expectation that it would be reliable and free from major defects. Instead, I am facing unexpected expenses, safety concerns, and ongoing problems that should be covered under warranty. I am now questioning whether I should continue making payments on a vehicle that is already showing signs of significant defects. I am requesting that the FTC review this matter as a potential issue involving product quality, warranty compliance, and consumer protection. I am seeking assistance in ensuring that Kia addresses these defects appropriately and that my rights as a consumer are upheld. Thank you for your attention to this matter.
I am submitting this complaint to report serious concerns regarding the quality, safety, and reliability of my new Kia Soul, as well as the financial burden caused by defects that should not occur on a vehicle with such low mileage. At approximately **8,500 miles**, one of the original tires failed prematurely. I was forced to purchase a used tire to keep the vehicle safely drivable. I had the front alignment inspected, and I was informed that it was within normal specifications, yet the tire issue persisted. Now at **10,000 miles**, I am still experiencing abnormal tire wear. Additionally, at **10,000 miles**, the vehicle began making **grinding noises when applying the brakes**, which is extremely concerning for a car that is still essentially new. These issues raise questions about the vehicle’s manufacturing quality and whether it meets reasonable consumer expectations for safety and durability. I purchased this vehicle with the expectation that it would be reliable and free from major defects. Instead, I am facing unexpected expenses, safety concerns, and ongoing problems that should be covered under warranty. I am now questioning whether I should continue making payments on a vehicle that is already showing signs of significant defects. I am requesting that the FTC review this matter as a potential issue involving product quality, warranty compliance, and consumer protection. I am seeking assistance in ensuring that Kia addresses these defects appropriately and that my rights as a consumer are upheld. Thank you for your attention to this matter.
2 incidents driving in a not familiar area...Almost drove off the road in very dark conditions at a light because I couldn't see that my road had ended .I was almost side swiped trying to get back on the road the last second.Iwas not taking any meds abd Don't drink Also drive at night on well lit highways.Also the lights are so dim that my road assist features did not activate on dark rainy roads where it could not see road markings
Safety Rating for the 2025 KIA SOUL
The 2025 KIA SOUL received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★☆ (4/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2025 KIA SOUL
Kia America, Inc. has issued 3 technical service bulletins (TSBs) for the 2025 KIA SOUL. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
TSB_ELE395 — ELECTRICAL SYSTEM
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: MDPS CONNECTOR LOCKING INSERT INSPECTION (SA623) - This bulletin provides information to inspect the steering MDPS connector on certain 2025MY Soul (SK3) vehicles produced on June 16, 2025, which may not have a fully engaged secondary lock on their MDPS connector, although the connector remains...
TSB_ELE395 — STEERING
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: MDPS CONNECTOR LOCKING INSERT INSPECTION (SA623) - This bulletin provides information to inspect the steering MDPS connector on certain 2025MY Soul (SK3) vehicles produced on June 16, 2025, which may not have a fully engaged secondary lock on their MDPS connector, although the connector remains...
WTY041_QA — ELECTRICAL SYSTEM
WARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER (WTY041) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension Campaign WTY041.
NHTSA Investigations for the 2025 KIA SOUL
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the KIA SOUL
- 2020 KIA SOUL — 447 complaints
- 2021 KIA SOUL — 241 complaints
- 2022 KIA SOUL — 108 complaints
- 2023 KIA SOUL — 76 complaints
- 2024 KIA SOUL — 31 complaints
- 2025 KIA SOUL (current)
Other KIA Models
- KIA SORENTO — 13,451 total complaints
- KIA OPTIMA — 10,045 total complaints
- KIA SPORTAGE — 6,540 total complaints
- KIA FORTE — 3,450 total complaints
- KIA SEDONA — 3,334 total complaints
- KIA SEPHIA — 3,080 total complaints
- KIA TELLURIDE — 2,109 total complaints
- KIA RIO — 1,784 total complaints