2004 KEYSTONE OUTBACK — Problems, Recalls & Safety Data
N/A
Safety Rating
4
Owner Complaints
2
Recalls
1
Service Bulletin
0
Investigations
Overview of the 2004 KEYSTONE OUTBACK
The 2004 KEYSTONE OUTBACK has received a total of 4 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 2 recall campaigns affecting this vehicle, covering issues with EQUIPMENT, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER. 1 technical service bulletin have been issued by Keystone RV Company for this model year. The most commonly reported problems involve the Suspension (2 complaints), Tires (1 complaint), and Wheelshub (1 complaint).
Recalls for the 2004 KEYSTONE OUTBACK
NHTSA has recorded 2 recalls for the 2004 KEYSTONE OUTBACK, potentially affecting up to 1,367,247 vehicles.
Recall 17V755000 — EQUIPMENT
| 1,205,997 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain...
Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540,...
View full details →Recall 08V325000 — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
| 161,250 vehicles affected
Defect: KEYSTONE IS RECALLING 161,250 MY 2004-2007 FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Consequence: IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.
Remedy: KEYSTONE IS WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE...
View full details →Owner Complaints for the 2004 KEYSTONE OUTBACK
4 complaints have been filed with NHTSA for the 2004 KEYSTONE OUTBACK. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Suspension | 2 | 1 | 0 | 0 | 0 |
| Tires | 1 | 0 | 0 | 0 | 0 |
| Wheelshub | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
WE WERE PULLING OUR 29 FT. TRAVEL TRAILER NORTH ON HWY 75 NEAR JASPER, FL., WHEN SUDDENLY IT STARTED TO FISHTAIL. WE TRIED TO CONTROL THE SWAYING, BUT IT INCREASED UNTIL THE CAMPER WAS MOVING OUR CAR AND CARRIED US OFF THE ROAD. THE CAMPER COMPLETELY COLLAPSED EVEN THOUGH WE DID NOT ROLL. WE WERE TRAVELING ON A STRAIGHT ROAD AND DID NOT MAKE ANY LANE CHANGES OR SUDDEN MOVES TO START THE SWAYING. IT JUST STARTED AND INCREASED. WE BELIEVE THE AXLE BROKE OR SWAY BAR. THE DESIGN OF THIS CAMPER ADDED TO THE INCREASED SWAY AND PROBABLY LED TO THE COLLAPSING. *TR
TL*THE CONTACT OWNS A 2004 KEYSTONE OUTBACK RV. THE TIRE BRAND IS DURO, HWA-FONG RUBBER INDUSTRIAL COMPANY LTD IS THE MANUFACTURER. THE TIRE SIZE WAS T115/70D15. 25RSS IS THE MODEL NUMBER. THE RV DOESN'T HAVE A MOTOR. THE CONTACT OBSERVED THAT THE TREAD IS SEPARATING ON ALL 4 OF HIS TIRES, THE FRONT PASSENGER AND DRIVER AND THE REAR DRIVER AND PASSENGER TIRES. THE ESTIMATED COST TO REPLACE THEM IS $300 PER TIRE. THESE ARE THE ORIGINAL TIRES WHEN THE RV WAS PURCHASED. THE DEALER ADVISED THE OWNER TO SPEAK WITH THE TIRE MANUFACTURER. THE MANUFACTURER ADVISED HIM TO EMAIL PHOTOS OF THE TIRES AND THEY WOULD COMPENSATE HIM FOR HALF OF THE COST. THE CONTACT WANTS THE MANUFACTURER TO REIMBURSE HIM FOR 4 NEW TIRES, INCLUDING THE SPARE. THE CURRENT APPROXIMATE TIRE MILEAGE WAS 850 AND THE FAILURE MILEAGE WAS 450. UPDATED 10.09.07. *JB
I PURCHASED AN OUTBACK TRAILER FROM KEYSTONE RV IN 2004 AND IT CURRENTLY HAS 3000 MILES ON IT. I RECENTLY NOTICED THAT THE TIRES ON THE DRIVER SIDE HAVE STARTED TO CRACK, AND DURING THE TIRE REPLACEMENT THE MECHANIC NOTICED THAT THE HUBS ARE LOOSE ON BOTH AXLES ON THE DRIVER SIDE. I THEN TOOK THE TRAILER TO GENERAL RV IN MOUNT CLEMENS, MICHIGAN FOR REPAIR AND THEY CONFIRMED THAT THE HUBS ARE BOTH LOOSE DUE TO A LACK OF COTTER PINS THAT HOLD THE CASTLE NUT ON TO THE TRAILER ON BOTH HUBS. THE HUBS HAVE NEVER BEEN SERVICED BY REMOVAL ONLY BY ADDING GREASE THROUGH THE ZERK FITTINGS. THE DEALERS MECHANIC COULD NOT FIND ANY INDICATION OF THE COTTER PINS INSIDE THE HUBS. SO, ONE CAN ONLY ASSUME THAT THEY DID NOT EVER ADD THE COTTER PINS TO THE ASSEMBLY. THE CASTLE NUT HAD VIBRATED NEARLY OFF THE SPINDLE ON BOTH WHEELS ON THE DRIVER SIDE. THE TRAILER HAS DUAL AXLES FROM AL-KO KOBER CORPORATION. I TEND TO BELIEVE THAT THIS COULD LEAD TO SERIOUS COMPLICATIONS ON THE ROAD, AND SHOULD BE INVESTIGATED FURTHER. THANK YOU FOR YOUR TIME JEFFERY K PLAMP. *JB
I PURCHASED AN OUTBACK TRAILER FROM KEYSTONE RV IN 2004 AND IT CURRENTLY HAS 3000 MILES ON IT. I RECENTLY NOTICED THAT THE TIRES ON THE DRIVER SIDE HAVE STARTED TO CRACK, AND DURING THE TIRE REPLACEMENT THE MECHANIC NOTICED THAT THE HUBS ARE LOOSE ON BOTH AXLES ON THE DRIVER SIDE. I THEN TOOK THE TRAILER TO GENERAL RV IN MOUNT CLEMENS, MICHIGAN FOR REPAIR AND THEY CONFIRMED THAT THE HUBS ARE BOTH LOOSE DUE TO A LACK OF COTTER PINS THAT HOLD THE CASTLE NUT ON TO THE TRAILER ON BOTH HUBS. THE HUBS HAVE NEVER BEEN SERVICED BY REMOVAL ONLY BY ADDING GREASE THROUGH THE ZERK FITTINGS. THE DEALERS MECHANIC COULD NOT FIND ANY INDICATION OF THE COTTER PINS INSIDE THE HUBS. SO, ONE CAN ONLY ASSUME THAT THEY DID NOT EVER ADD THE COTTER PINS TO THE ASSEMBLY. THE CASTLE NUT HAD VIBRATED NEARLY OFF THE SPINDLE ON BOTH WHEELS ON THE DRIVER SIDE. THE TRAILER HAS DUAL AXLES FROM AL-KO KOBER CORPORATION. I TEND TO BELIEVE THAT THIS COULD LEAD TO SERIOUS COMPLICATIONS ON THE ROAD, AND SHOULD BE INVESTIGATED FURTHER. THANK YOU FOR YOUR TIME JEFFERY K PLAMP. *JB
Safety Rating for the 2004 KEYSTONE OUTBACK
NHTSA has not yet tested the 2004 KEYSTONE OUTBACK in its New Car Assessment Program.
Technical Service Bulletins for the 2004 KEYSTONE OUTBACK
Keystone RV Company has issued 1 technical service bulletin (TSBs) for the 2004 KEYSTONE OUTBACK. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
04043 — EQUIPMENT
MICROWAVE MOUNTING SCREWS ON OUTBACK MODELS. *MJ
NHTSA Investigations for the 2004 KEYSTONE OUTBACK
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the KEYSTONE OUTBACK
- 2002 KEYSTONE OUTBACK — 2 complaints
- 2003 KEYSTONE OUTBACK — 3 complaints
- 2004 KEYSTONE OUTBACK (current)
- 2005 KEYSTONE OUTBACK — 6 complaints
- 2006 KEYSTONE OUTBACK — 3 complaints
- 2007 KEYSTONE OUTBACK — 12 complaints
- 2008 KEYSTONE OUTBACK — 0 complaints
- 2009 KEYSTONE OUTBACK — 1 complaint
Other KEYSTONE Models
- KEYSTONE COUGAR — 194 total complaints
- KEYSTONE MONTANA — 186 total complaints
- KEYSTONE RAPTOR — 76 total complaints
- KEYSTONE SPRINGDALE — 68 total complaints
- KEYSTONE ALPINE — 65 total complaints
- KEYSTONE FUZION — 56 total complaints
- KEYSTONE SPRINTER — 56 total complaints
- KEYSTONE LAREDO — 39 total complaints