2017 INFINITI QX60 HYBRID — Problems, Recalls & Safety Data
5/5
Safety Rating
0
Owner Complaints
1
Recall
12
Service Bulletins
0
Investigations
Overview of the 2017 INFINITI QX60 HYBRID
The 2017 INFINITI QX60 HYBRID has received a total of 0 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 12 recall campaigns affecting this vehicle, covering issues with ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE. 12 technical service bulletins have been issued by Nissan North America, Inc. for this model year.
Recalls for the 2017 INFINITI QX60 HYBRID
NHTSA has recorded 12 recalls for the 2017 INFINITI QX60 HYBRID, potentially affecting up to 91,608 vehicles.
Recall 21V774000 — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
| 7,634 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
View full details →Recall 21V774000 — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
| 7,634 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
View full details →Recall 21V774000 — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
| 7,634 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
View full details →Recall 21V774000 — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
| 7,634 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
View full details →Recall 21V774000 — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
| 7,634 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
View full details →Recall 21V774000 — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
| 7,634 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
View full details →Recall 21V774000 — HYBRID PROPULSION SYSTEM
| 7,634 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
View full details →Recall 21V774000 — HYBRID PROPULSION SYSTEM
| 7,634 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
View full details →Recall 21V774000 — HYBRID PROPULSION SYSTEM
| 7,634 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
View full details →Recall 21V774000 — HYBRID PROPULSION SYSTEM
| 7,634 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
View full details →Recall 21V774000 — HYBRID PROPULSION SYSTEM
| 7,634 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
View full details →Recall 21V774000 — HYBRID PROPULSION SYSTEM
| 7,634 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
View full details →Owner Complaints for the 2017 INFINITI QX60 HYBRID
No complaints have been filed with NHTSA for the 2017 INFINITI QX60 HYBRID.
Safety Rating for the 2017 INFINITI QX60 HYBRID
The 2017 INFINITI QX60 HYBRID received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2017 INFINITI QX60 HYBRID
Nissan North America, Inc. has issued 12 technical service bulletins (TSBs) for the 2017 INFINITI QX60 HYBRID. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
ITB17-055B — ELECTRICAL SYSTEM
INFINITI; INTELLIGENT KEY IDENTIFICATION AND REGISTRATION TIPS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB17-055A — EQUIPMENT
INFINITI; INTELLIGENT KEY IDENTIFICATION AND REGISTRATION TIPS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB17-037C — ELECTRICAL SYSTEM
INFINITI; DISPLAY CONTROL UNIT INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB20-004 — ELECTRICAL SYSTEM
2013 JX AND 2014-2019 QX60; CLIMATE CONTROLLED SEAT INOPERATIVE IF YOU CONFIRM The driver or passenger side climate controlled seat: ï· - Heating and cooling features do not operate And ï· - The harness connector or control unit of the climate controlled seat appears as shown in Figure 3 or...
ITB19-005 — EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CLOCK, AUDIO, HVAC OR NAVIGATION SETTINGS INTERMITTENTLY CHANGE ON THEIR OWN This bulletin applies only to vehicles equipped with INFINITI InTouch (Intelligent Key). SERVICE INFORMATION An Intelligent Key, for the applied vehicles with INFINITI InTouch?, has the abillity to trigger specific customized settings for the radio, clock, heating and air...
ITB19-005 — EQUIPMENT:ELECTRICAL
CLOCK, AUDIO, HVAC OR NAVIGATION SETTINGS INTERMITTENTLY CHANGE ON THEIR OWN This bulletin applies only to vehicles equipped with INFINITI InTouch (Intelligent Key). SERVICE INFORMATION An Intelligent Key, for the applied vehicles with INFINITI InTouch?, has the abillity to trigger specific customized settings for the radio, clock, heating and air...
PC653 — ENGINE AND ENGINE COOLING
Engine Coolant Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is conducting a Voluntary Service Campaign to drain and refill the radiator on specific 2017 INFINITI QX60 (L50) and QX60 Hybrid (L50H) vehicles. Due to an issue at the plant that has since been corrected, the radiator glycol/water coolant concentration...
ITB17-037a — EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
2017 QX60, QX60 HYBRID AND QX30; DISPLAY CONTROL UNIT INFORMATION This bulletin has been amended. Figure 2 was changed to identify the AV control unit and the Navi control unit. Please discard previous versions of this bulletin.
ITB17-037a — EQUIPMENT:ELECTRICAL
2017 QX60, QX60 HYBRID AND QX30; DISPLAY CONTROL UNIT INFORMATION This bulletin has been amended. Figure 2 was changed to identify the AV control unit and the Navi control unit. Please discard previous versions of this bulletin.
ITB17-047 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
2017 QX60; WHEEL ALIGNMENT AND ICC SENSOR ADJUSTMENT SERVICE INFORMATION SERVICE INFORMATION For Applied Vehicles that are equipped with the Intelligent Cruise Control (ICC) system: - If the rear toe has been adjusted during a wheel alignment, the ICC sensor does not need to be aligned/adjusted. - The FSU (Front...
Showing 10 of 12 technical service bulletins.
NHTSA Investigations for the 2017 INFINITI QX60 HYBRID
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the INFINITI QX60 HYBRID
- 2014 INFINITI QX60 HYBRID — 52 complaints
- 2015 INFINITI QX60 HYBRID — 5 complaints
- 2016 INFINITI QX60 HYBRID — 0 complaints
- 2017 INFINITI QX60 HYBRID (current)
- 2018 INFINITI QX60 HYBRID — 0 complaints
- 2019 INFINITI QX60 HYBRID — 0 complaints
Other INFINITI Models
- INFINITI G35 — 1,851 total complaints
- INFINITI QX60 — 772 total complaints
- INFINITI G37 — 718 total complaints
- INFINITI QX56 — 700 total complaints
- INFINITI Q50 — 687 total complaints
- INFINITI FX35 — 576 total complaints
- INFINITI M35 — 568 total complaints
- INFINITI QX4 — 386 total complaints