2011 INFINITI M37 — Problems, Recalls & Safety Data
4/5
Safety Rating
48
Owner Complaints
0
Recalls
11
Service Bulletins
0
Investigations
Overview of the 2011 INFINITI M37
The 2011 INFINITI M37 has received a total of 48 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. 11 technical service bulletins have been issued by Nissan North America, Inc. for this model year. The most commonly reported problems involve the Power Train (15 complaints), Vehicle Speed Control (5 complaints), and Engine (4 complaints).
Recalls for the 2011 INFINITI M37
There are no recalls on file with NHTSA for the 2011 INFINITI M37. No Active Recalls
Owner Complaints for the 2011 INFINITI M37
48 complaints have been filed with NHTSA for the 2011 INFINITI M37. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Power Train | 15 | 2 | 0 | 1 | 0 |
| Vehicle Speed Control | 5 | 1 | 0 | 0 | 0 |
| Engine | 4 | 2 | 0 | 0 | 0 |
| Steering | 4 | 0 | 0 | 0 | 0 |
| Electrical System | 3 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 3 | 0 | 0 | 0 | 0 |
| Air Bags | 2 | 1 | 0 | 0 | 0 |
| Electronic Stability Control Esc | 2 | 0 | 0 | 0 | 0 |
| Suspension | 2 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Automatic Emergency Braking | 1 | 1 | 0 | 0 | 0 |
| Service Brakes | 1 | 0 | 0 | 0 | 0 |
| Service Brakes Hydraulic | 1 | 1 | 0 | 0 | 0 |
| Steeringcolumn Lockinganti Theft Device | 1 | 0 | 0 | 0 | 0 |
| Structure | 1 | 0 | 0 | 1 | 0 |
| Tires | 1 | 0 | 0 | 0 | 0 |
| Visibilitypower Window Devices And Controls | 1 | 0 | 0 | 1 | 0 |
| Wheels | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
im the dealer sold my the car or maker uncertain problem
im the dealer sold my the car or maker uncertain problem
The Air Bag Warning Light on the dash blinks continuously and the Front Passenger Air Bag Status Light remains on whether or not the seat is occupied. I took the car to the Infiniti dealer. The Service Advisor said the Occupant Classification System Control Unit or OCS sensor needs to be replaced but Infiniti no longer provides this part; and furthermore, Infiniti advises against owner replacing the unit with a used part. I asked the Service Adviser what solution does Infiniti suggest and he said Infiniti does not suggest any solution. I contacted Infiniti Consumer Affairs Department. The Infiniti representative said the vehicle is more than 10 years old and Infiniti no longer manufactures the part; therefore, there is nothing they can do. I then asked the Infiniti Consumer Affairs Department what will happen in a situation where the airbags would normally be deployed considering the airbag warning light continues to blink and the “PASS AIR BAG” “2 OFF” is lit? I was told to ask to contact the dealer for their response. I wanted a response from Infiniti proper, the manufacturer, so I asked again. And again they said to contact the dealer. The dealer said all the airbags would be deployed at the same time and that there was no safety issue. Quoting from an Infiniti Service Bulletin Owner's Letter in the past: "If the red air bag warning light in your vehicle continuously flashes after the vehicle is started, please take your vehicle to the dealership as soon as possible. In the interim do not allow passengers to ride in the passenger seat. If the dealer fails, or is unable to make the necessary repairs free of charge, you may contact the National Consumer Affairs Department, Infiniti Division, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-662-6200. You may also contact the Administrator, National Highway Traffic Safety Administration..." Infiniti admitted this is a safety issue.
VEHICLE HAS HESITATION DURING ACCELERATION, IT LAGS AND TRANSMISSION IS UNRESPONSIVE MOST OF THE TIMES. THERE ARE OTHER TIMES THAT THE VEHICLES TRANSMISSION WILL DOWNSHIFT AND REV UP WHILE COASTING DOWN HILL WHILE FOOT IS OFF ACCELERATOR. VEHICLE ONLY HAS 59K MILES ON IT AND SHOULD NOT BE HAVING THIS ISSUE. IT'S LIKE THE TRANSMISSION JUST DOESN'T KNOW WHAT GEAR IT SHOULD BE IN. INFINITI NEEDS TO FIX A CLEAR DESIGN PROBLEM!
Safety Rating for the 2011 INFINITI M37
The 2011 INFINITI M37 received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★☆ (4/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2011 INFINITI M37
Nissan North America, Inc. has issued 11 technical service bulletins (TSBs) for the 2011 INFINITI M37. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
ITB11-052A — ELECTRICAL SYSTEM
VOLUNTARY SERVICE CAMPAIGN 2011 INFINITI M; POWER WINDOW AUTO-UP OPERATION CAMPAIGN ID # P1218 is no longer active. ï· Repair orders opened after this bulletinâs published date are no longer eligible for reimbursement under Campaign ID # P1218. ï· Discard all previous versions of ITB11-052.
ITB11-047C — ELECTRICAL SYSTEM
VOLUNTARY SERVICE CAMPAIGN 2011 â 2012 M; BLUETOOTH SOUND QUALITY Service Campaign ID # P1239 is no longer active. ï· Repair orders opened after this bulletinâs published date are no longer eligible for reimbursement under Campaign ID # P1239. ï· Discard all previous versions of ITB11-047.
ITB11-051A — EQUIPMENT
VOLUNTARY SERVICE CAMPAIGN 2011 INFINITI M; REAR WINDOW SUNSHADE Service Campaign ID # P1238 is no longer active. ï· Repair orders opened after this bulletinâs published date are no longer eligible for reimbursement under Campaign ID # P1238. ï· Discard all previous versions of ITB11-051.
ITB10-047A — STEERING
VOLUNTARY SERVICE CAMPAIGN 2011 INFINITI M37 / M56; 4 WHEEL ACTIVE STEERING Service Campaign ID # P0328 is no longer active. ï· Repair orders opened after this bulletinâs published date are no longer eligible for reimbursement under Campaign ID # P0328. ï· Discard all previous versions of ITB10-047.
ITB10-047A — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
VOLUNTARY SERVICE CAMPAIGN 2011 INFINITI M37 / M56; 4 WHEEL ACTIVE STEERING Service Campaign ID # P0328 is no longer active. ï· Repair orders opened after this bulletinâs published date are no longer eligible for reimbursement under Campaign ID # P0328. ï· Discard all previous versions of ITB10-047.
ITB10-037E — ELECTRICAL SYSTEM
RADIO PRESETS / CLIMATE CONTROL SETTINGS / NAVIGATION SETTINGS CHANGE WITH INTELLIGENT KEY MEMORY This bulletin has been amended. Please see AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB17-015 — ELECTRICAL SYSTEM:SOFTWARE
NAVIGATION SYSTEM REBOOTS WHEN SXM TRAFFIC IS ENABLED IF YOU CONFIRM The Navigation system in an Applied Vehicle reboots when SXM Traffic is enabled. NOTE: Perform the steps in this bulletin ONLY if the above condition occurs while the vehicle is in the state of Oregon. ACTION Update the Navigation...
ITB-13-021 — EQUIPMENT:APPLIANCE:AIR CONDITIONER
INFINITI: WHILE THE COMPRESSOR FOR THE AIR CONDITIONER IS RUNNING, A WHINNYING OR HUMMING NOISE OR LOW PITCH MOAN SOUND, IS HEARD INSIDE OF VEHICLE, MODEL 2011-12 M37, M56. *PE
ITB-12-038 — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
INFINITI: WARNING LIGHT IS ON FOR 4 WHEEL ACTIVE STEER (4WAS) WHICH IS RELATED TO ABS ACTUATOR. DTC-C1631, C1930, C1138, C1A04. *PE UPDATED 7/18/12. *PE
ITB-12-038 — SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
INFINITI: WARNING LIGHT IS ON FOR 4 WHEEL ACTIVE STEER (4WAS) WHICH IS RELATED TO ABS ACTUATOR. DTC-C1631, C1930, C1138, C1A04. *PE UPDATED 7/18/12. *PE
Showing 10 of 11 technical service bulletins.
NHTSA Investigations for the 2011 INFINITI M37
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the INFINITI M37
- 2011 INFINITI M37 (current)
- 2012 INFINITI M37 — 44 complaints
- 2013 INFINITI M37 — 24 complaints
Other INFINITI Models
- INFINITI G35 — 1,851 total complaints
- INFINITI QX60 — 772 total complaints
- INFINITI G37 — 718 total complaints
- INFINITI QX56 — 700 total complaints
- INFINITI Q50 — 687 total complaints
- INFINITI FX35 — 576 total complaints
- INFINITI M35 — 568 total complaints
- INFINITI QX4 — 386 total complaints