2007 HOLIDAY RAMBLER ADMIRAL Structure Problems

I OWN A 2007 HOLIDAY RAMBLER ADMIRAL MOTORHOME WITH A CAREFREE ECLIPSE ELECTRICALLY OPERATED AWNING ON THE RIGHT SIDE. ON OUR TRIP OUT, WHILE DRIVING, I NOTICED IN MY REAR VIEW MIRROR THAT THE AWNING ARMS WERE SLIGHTLY AJAR. THEY WERE FULLY CLOSED EARLIER IN THE DAY. AFTER ARRIVING AT OUR DESTINATION, I OPENED THE AWNING. FROM THE ONE QUARTER OPEN POSITION IT SNAPPED QUICKLY TO THE FULL OPEN POSITION- I.E., NOT UNDER THE CONTROL OF THE ELECTRIC OPENING MOTOR. A VISUAL CHECK BY ME CONFIRMED THE GEAR MECHANISM WAS TURNING THE ROD ATTACHED TO THE ROLLER THE AWNING WRAPPED AROUND, BUT THE ROLLER ITSELF WAS NOT MOVING, AND THEREFORE WOULD NOT RETRACT. A CUSTOMER SERVICE REP AT CAREFREE RECOMMENDED ROLLING THE AWNING IN BY HAND, AND THEN USING BUNGEE CORDS OR STRAPS TO HOLD THE AWNING ARMS IN, AND TAKE TO A REPAIR FACILITY. I TOLD THEM I WAS...