2009 FORD E-350 Steering Problems

MARCH 30, 2009 VPSI, INC. 165-U NEW BOSTON STREET SUITE 286 WOBURN, MA 01801 ATTENTION: MELISSA ZAMPITELLA, NEW ENGLAND AREA MANAGER THE PURPOSE OF THIS LETTER IS TO MAKE YOU AWARE OF WHAT I BELIEVE TO BE A SIGNIFICANT SAFETY ISSUE WITH THE 2009 E-350 FORD VANS WHICH VPSI PROVIDES TO MASSRIDES PARTICIPANTS. RECENTLY THE VAN POOL FOR WHICH I AM COORDINATOR WAS PROVIDED A 2009 FORD VAN IN EXCHANGE FOR OUR VAN THAT REQUIRED SERVICE. DURING THE RIDE TO CAPE COD I NOTICED A DISTINCT DIFFERENCE IN HANDLING FROM THE VAN WE CURRENTLY HAVE, A 2007 FORD. THE VAN SWAYED EXCESSIVELY AT HIGHWAY SPEED AND PRESENTS A CLEAR DANGER! THIS IS PARTICULARLY NOTICEABLE WHEN OTHER VEHICLES PASS. I HAD TO SLOW DOWN TO ELIMINATE THE SWAYING!! THIS WAS ALSO NOTICED BY TWO OTHER DRIVERS OF THE VAN ON SEPARATE OCCASIONS; MARCY MAENPAA AND DAVID STANFORD. BOTH FOUND THE VAN...