2004 DODGE SPRINTER — Problems, Recalls & Safety Data

UPON COMPLETION OF THE T21 RECALL, THE CHECK ENGINE LIGHT (ERROR CODE U0423) CAME ON. THE INSTRUMENT CLUSTER LIGHT CONTINUED TO ILLUMINATE AFTER THE VEHICLE'S IGNITION WAS OFF, DRAINING THE BATTERY.

TL* THE CONTACT OWNS A 2004 DODGE SPRINTER. THE CONTACT STATED THAT THE VEHICLE CONSISTENTLY MISFIRED. THE DODGE MANUFACTURER INCLUDED THE VEHICLE IN ITS T21 EMISSIONS RECALL FOR THE ENGINE CONTROL UNIT; HOWEVER, THE TOOLS, AN AVAILABLE TECHNICIAN, AND THE PART WAS NOT AVAILABLE TO SCHEDULE THE REPAIR APPOINTMENT. THE FOLLOWING DEALERS WERE CONTACTED: ED VOYLES CHRYSLER DODGE JEEP RAM (789 COBB PKWY SE, MARIETTA, GA 30060, (844) 715-5921), SHOTTENKIRK CHRYSLER DODGE JEEP RAM (200 LIBERTY BLVD, CANTON, GA 30114, (678) 535-3417), LANDMARK DODGE CHRYSLER JEEP RAM (6850 MT ZION BLVD, MORROW, GA 30260, (770) 968-4900), DON JACKSON CHRYSLER DODGE JEEP RAM (3950 JONESBORO RD, UNION CITY, GA 30291, (770) 969-7229), AND MALL OF GEORGIA CHRYSLER DODGE JEEP (4345 BUFORD DR, BUFORD, GA 30518, (888) 522-5112). THE VEHICLE WAS NOT DIAGNOSED AND WAS NOT BEING DRIVEN DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ASSIGNED A CASE MANAGER WHO WAS TO RESPOND WITHIN ONE BUSINESS DAY. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT CONSUMER STATED TODAY IS AUGUST 10,2018 AND WE ARE STILL ATTEMPTING TO RESOLVE OUR RECALL T-21 OF SPRINTER 2004. ALTHOUGH IT HAS TAKEN 3 MONTH TO EVEN ATTEMPT TO GET THIS RECALL RESOLVED. WE WENT TI HAVE THE SITUATION SOLVED ON AUG 7. NOW AFTER A SERVICE MANAGER ASKED HIS OWN PERSONAL COMPUTER TO DO THE UPDATE... WE NOW HAVE A "CHECK ENGINE" LIGHT ON- STILL NOT RESOLVED MANY POOR EXCUSES FROM CIA- CASE# 3646736668. UPDATED 10/9/18*JB

I USED YOUR ONLINE VIN CHECKER TO SEE IF MY CAR HAS A RECALL AND IT SAID NO RECALLS, AND REQUEST INVALID BUT I KNOW I ENTERED THE CORRECT VIN AND YOU GAVE ME MY VEHICLE YEAR AND MODEL INFORMATION.

FOUR P225/75R15XL SCORPION STR TIRES PURCHASED & INSTALLED 8-5-10 AT EVANS TIRE &SERVICE CENTER 1530 GARNET AVE. SAN DIEGO CA 92109 ONTO 2004 DODGE SPRINTER 2500, MILEAGE 28274. ON 2-28-2015 MILEAGE APPROX.43125MI. : PASSERBY REPORTED LEFT REAR TIRE APPEARED VERY LOW ON AIR; DRIVER IMMEDIATELY PRESENTEDVAN TO SAME SHOP WHERE EMPLOYEE REFUSED TO FILL ADJUST AIR PRESSURE DUE TO HIS REPORTING EVIDENT SIDEWALL CRACKS & HIS FEAR OF TIRE EXPLODING. HE OFFERED TO SELL NEW TIRES. CALLING SAME SHOP TODAY FOR TIRE OPTIONS & PRICE QUOTES ANOTHER EMPLOYEE REFERRED/ CONNECTED CALL TO THEIR EVANS TIRE CENTER FOR TIRE OPTIONS & PRICES, WHERE YET ANOTHER EMPLOYEE OFFERED TO SELL NEW CAPITAL ( SP. CAPITOL?)TIRES, QUOTING PRICE DESCRIBED AS"....AT THEIR (EVANS' )COST..." PLEASE RESPOND AND RELAY A COPY OF THIS COMPLAINT TO ALL APPROPRIATE FEDERAL AND CALIFORNIA STATE CONSUMER AND AUTO REPAIR, TIRE SALE REGULATORY &LICENSING AGENCIES . THANK YOU. *TR

THE SLIDING DOOR WHICH IS THE ONLY EGRESS FOR PASSENGERS IN THE BACK OF THE VAN WILL NOT OPEN. I HAVE HAD IT FIXED 4 TIMES AND IT CONTINUOUSLY FAILS. I HAVE TALKED TO OTHER SPRINTER OWNERS AND THEY HAVE THE SAME PROBLEM. SHOULD THERE BE AN INCIDENT THAT REQUIRED THE QUICK EVACUATION OF THE VAN BY PASSENGERS IN THE REAR OF THE VAN THEY COULD BE VERY SERIOUSLY HARMED. THIS IS A VERY SERIOUS DEFECT THAT CHRYSLER WILL NOT ACKNOWLEDGE. *TR