2021 CADILLAC ESCALADE NA — Problems, Recalls & Safety Data
N/A
Safety Rating
24
Owner Complaints
4
Recalls
76
Service Bulletins
0
Investigations
Overview of the 2021 CADILLAC ESCALADE NA
The 2021 CADILLAC ESCALADE NA has received a total of 24 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 5 recall campaigns affecting this vehicle, covering issues with FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE, STEERING:STEERING CONTROL MODULE, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. 76 technical service bulletins have been issued by General Motors, LLC for this model year. The most commonly reported problems involve the Engine (7 complaints), Electrical System (3 complaints), and Service Brakes (3 complaints).
Recalls for the 2021 CADILLAC ESCALADE NA
NHTSA has recorded 5 recalls for the 2021 CADILLAC ESCALADE NA, potentially affecting up to 45,929 vehicles.
Recall 21V739000 — FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
| 14,939 vehicles affected
Defect: General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles. The fuel pump power control module may cause the fuel pump to fail or operate intermittently, which can interrupt fuel flow to the engine, and cause an unexpected engine stall.
Consequence: An engine stall increases the risk of a crash.
Remedy: Dealers will replace the fuel pump power control module, free of charge. Owner notification letters were mailed on October 14, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; or GMC customer service at 1-800-462-8782....
View full details →Recall 21V455000 — STEERING:STEERING CONTROL MODULE
| 26,847 vehicles affected
Defect: General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. A software issue may cause a loss of power steering assist at startup or while driving.
Consequence: Increased steering effort, particularly at lower speeds, increases the risk of a crash.
Remedy: The power steering module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 13, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at...
View full details →Recall 20V790000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
| 3,203 vehicles affected
Defect: General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade and Escalade ESV vehicles. The front passenger seat belt and airbag status telltale lights located in the overhead console in these vehicles may be set to "night mode" when the vehicle is started using remote start or when the vehicle is turned off and re-started after approximately ten minutes without...
Consequence: If the telltale lights are not visible, the driver and front passenger may not know that the front passenger is unbuckled or has a deactivated air bag, increasing the risk of passenger injury in a crash.
Remedy: The body control module (BCM) software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began February 1, 2021. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall...
View full details →Recall 20V811000 — SEAT BELTS:CRITICAL FASTENERS
| 470 vehicles affected
Defect: General Motors, LLC (GM) is recalling certain 2020 Chevrolet Bolt EV and 2021 GMC Canyon and Sierra 1500, 2500 and 3500, Yukon, Yukon XL, Cadillac Escalade and Escalade ESV and Chevrolet Blazer, Camaro, Colorado, Equinox, Silverado 1500, 2500 and 3500, Suburban and Tahoe vehicles. Incorrect bolts may have been used at one or more fastening locations to secure the seat...
Consequence: If a seat belt assembly is not properly attached to the vehicle, the seat belt may not properly restrain an occupant in the event of a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will replace the suspect bolts, free of charge. The recall began January 29, 2021. Owners may contact GMC customer service at 1-800-462-8785, Cadillac customer service at 1-800-458-8006, or Chevrolet customer service at 1-800-222-1020. GM's...
View full details →Recall 20V811000 — SEAT BELTS
| 470 vehicles affected
Defect: General Motors, LLC (GM) is recalling certain 2020 Chevrolet Bolt EV and 2021 GMC Canyon and Sierra 1500, 2500 and 3500, Yukon, Yukon XL, Cadillac Escalade and Escalade ESV and Chevrolet Blazer, Camaro, Colorado, Equinox, Silverado 1500, 2500 and 3500, Suburban and Tahoe vehicles. Incorrect bolts may have been used at one or more fastening locations to secure the seat...
Consequence: If a seat belt assembly is not properly attached to the vehicle, the seat belt may not properly restrain an occupant in the event of a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will replace the suspect bolts, free of charge. The recall began January 29, 2021. Owners may contact GMC customer service at 1-800-462-8785, Cadillac customer service at 1-800-458-8006, or Chevrolet customer service at 1-800-222-1020. GM's...
View full details →Owner Complaints for the 2021 CADILLAC ESCALADE NA
24 complaints have been filed with NHTSA for the 2021 CADILLAC ESCALADE NA. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Engine | 7 | 0 | 1 | 0 | 0 |
| Electrical System | 3 | 0 | 0 | 0 | 0 |
| Service Brakes | 3 | 1 | 0 | 0 | 0 |
| Unknown Or Other | 2 | 0 | 0 | 0 | 0 |
| Air Bags | 1 | 1 | 0 | 0 | 0 |
| Exterior Lighting | 1 | 0 | 0 | 0 | 0 |
| Exterior Lightingback Up Lights | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Adaptive Cruise Control | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Automatic Emergency Braking | 1 | 0 | 0 | 0 | 0 |
| Lane Departure Assist | 1 | 0 | 0 | 0 | 0 |
| Power Train | 1 | 0 | 0 | 0 | 0 |
| Seat Belts | 1 | 0 | 0 | 0 | 0 |
| Structurebody | 1 | 1 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2021 Cadillac Escalade. The contact stated that while driving approximately 70 MPH, the message "Service Transmission Now - Unable to Shift Soon" was displayed. The vehicle was later driven to the local dealer however, the cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was approximately 39,000.
On 2/21/23, at 1245, I hit the rear bumper of my 2021 Cadillac Escalade when I backed up after I had scraped the driver side of my door panel as I drive thru a gated parking area. I started driving forward, turned left onto the back row of parking area. Suddenly the car accelerated very fast like from 0-60 mph. I quickly tried to step on the brake but the car kept accelerating. I tried to steer the steering wheel away from a parked car that it was headed directly for. The steering wheel locked & wouldn’t turn. The car proceeded to hit a Hyundai. It knocked the Hyundai out of its way & continued to surge forward where it hit another parked dodge ram double cab truck. That’s when the Cadillac stopped. The air bag partially deployed just slightly past the steering wheel. I had absolutely no control of the car.
On 2/21/23, at 1245, I hit the rear bumper of my 2021 Cadillac Escalade when I backed up after I had scraped the driver side of my door panel as I drive thru a gated parking area. I started driving forward, turned left onto the back row of parking area. Suddenly the car accelerated very fast like from 0-60 mph. I quickly tried to step on the brake but the car kept accelerating. I tried to steer the steering wheel away from a parked car that it was headed directly for. The steering wheel locked & wouldn’t turn. The car proceeded to hit a Hyundai. It knocked the Hyundai out of its way & continued to surge forward where it hit another parked dodge ram double cab truck. That’s when the Cadillac stopped. The air bag partially deployed just slightly past the steering wheel. I had absolutely no control of the car.
On 2/21/23, at 1245, I hit the rear bumper of my 2021 Cadillac Escalade when I backed up after I had scraped the driver side of my door panel as I drive thru a gated parking area. I started driving forward, turned left onto the back row of parking area. Suddenly the car accelerated very fast like from 0-60 mph. I quickly tried to step on the brake but the car kept accelerating. I tried to steer the steering wheel away from a parked car that it was headed directly for. The steering wheel locked & wouldn’t turn. The car proceeded to hit a Hyundai. It knocked the Hyundai out of its way & continued to surge forward where it hit another parked dodge ram double cab truck. That’s when the Cadillac stopped. The air bag partially deployed just slightly past the steering wheel. I had absolutely no control of the car.
The contact owns a 2021 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 22V827000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN tool showed no present recall.
Safety Rating for the 2021 CADILLAC ESCALADE NA
NHTSA has not yet tested the 2021 CADILLAC ESCALADE NA in its New Car Assessment Program.
Technical Service Bulletins for the 2021 CADILLAC ESCALADE NA
General Motors, LLC has issued 76 technical service bulletins (TSBs) for the 2021 CADILLAC ESCALADE NA. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
24-NA-030 — VEHICLE SPEED CONTROL:CRUISE CONTROL
This informational bulletin provides information on when the customer engage SuperCruise, their vehicle will immediately veer to the left and center itself on the left-hand lane line. During normal driving and/or if normal/adaptive cruise is used a pull may not be noticed.
N23-241156 — ELECTRICAL SYSTEM:SOFTWARE
'(There may be future updates under this same release number.) Your vehicle keeps getting better. This vehicle software update includes the following: Refinements: â¢Updates made to the overall vehicle software update process. Better Never Stopsâ¢
23-NA-084 — ELECTRICAL SYSTEM
This technical bulletin provides repair information to correct a customer concern of a Blue Hourglass and No Gridlines While in Reverse.
22-NA-227 — EQUIPMENT
This technical bulletin provides repair information to correct a customer concern of the Rear Washer System Inoperative, or Boot to Washer Hose Disconnection and Possible Hose Leaking.
21-NA-271 — ENGINE AND ENGINE COOLING
This bulletin advises the technician of a possible coolant hose that might be kinked causing the customers concern.
20-NA-219 — EQUIPMENT
This technical bulletin provides repair information to correct a customer concern of a gurgle or sloshing noise heard coming from the front sunroof drain hose areas.
PIC6472 — UNKNOWN OR OTHER
This Preliminary information communicates to dealer that Engineering is actively working on a solution to the blue hourglass and no grid lines while in reverse concern.
PIT5926 — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
This Preliminary information communicates information on correcting a rattle noise from the underbody exhaust heat shield
PIT5681C — SERVICE BRAKES
This Preliminary information communicates the location of the GM Accessory Performance Brake System Rotor Specifications
22-NA-087 — ENGINE AND ENGINE COOLING
This technical bulletin provides a procedure to replace the fuel injector and the wiring harness to correct a customer concern of Malfunction Indicator Lamp (MIL) Illuminated with DTC P0201, P0202, P0203, P0204, P0205, P0206 and/or P0216 Set.
Showing 10 of 76 technical service bulletins.
NHTSA Investigations for the 2021 CADILLAC ESCALADE NA
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the CADILLAC ESCALADE NA
- 2021 CADILLAC ESCALADE NA (current)
Other CADILLAC Models
- CADILLAC SRX — 4,131 total complaints
- CADILLAC DEVILLE — 3,659 total complaints
- CADILLAC CTS — 3,088 total complaints
- CADILLAC ESCALADE — 2,120 total complaints
- CADILLAC SEVILLE — 1,049 total complaints
- CADILLAC CATERA — 826 total complaints
- CADILLAC DTS — 725 total complaints
- CADILLAC ESCALADE ESV — 633 total complaints