2018 BMW K 1600 GT Steering Problems

TL* THE CONTACT OWNS A 2018 BMW K 1600 GT MOTORCYCLE. THE CONTACT STATED THAT THE GEAR DID NOT SHIFT WITHOUT WARNING. ALSO, THE STEERING DID NOT ALLOW THE VEHICLE TO MOVE IN A STRAIGHT LINE. THE VEHICLE VEERED LEFT WHEN IT WAS TURNED RIGHT. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO BMW MOTORCYCLES OF CONCORD (925-954-4121, LOCATED AT 1240 WILLOW PASS RD, CONCORD, CA 94520) WHERE A SOFTWARE UPDATE WAS PERFORMED ON THE GEAR SYSTEM. THE CONTACT WAS INFORMED THAT THE STEERING PERFORMED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500. THE VIN WAS UNKNOWN.