2024 AUDI S3 Visibilitywiper Problems

The contact owns a 2023 Audi S3. The contact stated while driving during rainy conditions, the wiper blades were making a loud sound and almost scratching the windshield, making visibility difficult and increasing the risk of a crash. A local dealer was contacted; however, the contact was advised that the failure was a part of the normal operation of the wiper blades. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.