2020 AUDI E-TRON — Problems, Recalls & Safety Data
5/5
Safety Rating
2
Owner Complaints
4
Recalls
93
Service Bulletins
0
Investigations
Overview of the 2020 AUDI E-TRON
The 2020 AUDI E-TRON has received a total of 2 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 4 recall campaigns affecting this vehicle, covering issues with BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY THERMAL:MANAGEMENT:SOFTWARE, ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD. 93 technical service bulletins have been issued by Volkswagen Group of America, Inc. for this model year. The most commonly reported problem area is the Electrical System (1 complaint).
Recalls for the 2020 AUDI E-TRON
NHTSA has recorded 4 recalls for the 2020 AUDI E-TRON, potentially affecting up to 477,454 vehicles.
Recall 25V900000 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
| 356,894 vehicles affected
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90TV. Vehicle Identification Numbers (VINs) involved in this recall became...
View full details →Recall 23V867000 — ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY THERMAL:MANAGEMENT:SOFTWARE
| 26,866 vehicles affected
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2022 E-Tron Sportback Quattro and 2019-2022 E-Tron Quattro vehicles. Certain high-voltage battery modules may overheat.
Consequence: A high-voltage battery that overheats increases the risk of a fire.
Remedy: Dealers will install onboard diagnostic software to monitor battery module performance, and replace affected battery modules where necessary, free of charge. Owner notification letters were mailed April 3, 2025. Owners may contact Audi customer at 1-800-253-2834. Audi's numbers for this...
View full details →Recall 23V842000 — ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD
| 93,196 vehicles affected
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to...
Consequence: An overheated outlet or charging cable can increase the risk of a fire.
Remedy: Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge....
View full details →Recall 21V569000 — SERVICE BRAKES, HYDRAULIC
| 498 vehicles affected
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 E-Tron Quattro and 2020-2021 Audi E-Tron Sportback Quattro vehicles. An improperly welded rotor and shaft may separate within the integrated brake system.
Consequence: Separation of the rotor and shaft may cause a reduction in braking assistance and a loss of the Antilock Brake System (ABS) and Electronic Stability Control (ESC), increasing the risk of a crash.
Remedy: Dealers will replace the brake booster, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 47R1.
View full details →Owner Complaints for the 2020 AUDI E-TRON
2 complaints have been filed with NHTSA for the 2020 AUDI E-TRON. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 1 | 0 | 0 | 0 | 0 |
| Structurebody | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
Sunroof leaked. Not directly safety, but can be as water was getting on interior electronics. Dealer referenced TSB 2056944/10 and warranty extension U63 Sunroof WrtyExt 7yr/80k, but noted that we were not included in the warranty extension.
Sunroof leaked. Not directly safety, but can be as water was getting on interior electronics. Dealer referenced TSB 2056944/10 and warranty extension U63 Sunroof WrtyExt 7yr/80k, but noted that we were not included in the warranty extension.
Safety Rating for the 2020 AUDI E-TRON
The 2020 AUDI E-TRON received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★★ (5/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2020 AUDI E-TRON
Volkswagen Group of America, Inc. has issued 93 technical service bulletins (TSBs) for the 2020 AUDI E-TRON. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
Dealer 93N6_REV1 — ELECTRICAL SYSTEM
UPDATE - Software Update for Battery Modules Control Unit (NVLW) - Repair instructions updated.
Circ 93N1_REV1 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
The remaining range display is being modified on Audi e-tron vehicles manufactured within a specific period. - Repair instructions updated.
Dealer 93N1_REV1 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
The remaining range display is being modified on Audi e-tron vehicles manufactured within a specific period. - Repair instructions updated.
A9323282071343_1 — LATCHES/LOCKS/LINKAGES:DOORS:LOCK
This bulletin provides information for when the charging door does not open when the button is pressed - DTCs B1A8FF0, BaA89F0, A1A8AF3, B1A88F3.
A9323172070110_3 — ELECTRICAL SYSTEM
This bulletin advises to verify the part number of the replaced, and the new charging socket when performing service work in order to ensure that the proper software update is performed.
A9323152057353_6 — EQUIPMENT
This bulletin provides instructions for when the Audi mobile charger shows red indicator lights.
A4623442056700_5 — SERVICE BRAKES
This bulletin provides information pertaining to when a customer reports a squealing noise from the front brakes.
A6622892063197_2 — STRUCTURE
This bulletin provides directions on how to address when the door trim appears to be loose.
A4322602058686_3 — ELECTRICAL SYSTEM
This bulletin contains instructions for when DTC U12B800 or P000000 is stored in the suspension control module.
A4322602058686_3 — SUSPENSION
This bulletin contains instructions for when DTC U12B800 or P000000 is stored in the suspension control module.
Showing 10 of 93 technical service bulletins.
NHTSA Investigations for the 2020 AUDI E-TRON
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the AUDI E-TRON
- 2019 AUDI E-TRON — 94 complaints
- 2020 AUDI E-TRON (current)
- 2021 AUDI E-TRON — 49 complaints
- 2022 AUDI E-TRON — 41 complaints
- 2023 AUDI E-TRON — 4 complaints
- 2024 AUDI E-TRON — 0 complaints