2017 AUDI A3 SPORTBACK E-TRON — Problems, Recalls & Safety Data
N/A
Safety Rating
2
Owner Complaints
2
Recalls
36
Service Bulletins
0
Investigations
Overview of the 2017 AUDI A3 SPORTBACK E-TRON
The 2017 AUDI A3 SPORTBACK E-TRON has received a total of 2 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 3 recall campaigns affecting this vehicle, covering issues with AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER, AIR BAGS:ON-OFF SWITCH ASSEMBLY, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION. 36 technical service bulletins have been issued by Volkswagen Group of America, Inc. for this model year. The most commonly reported problem area is the Electrical System (1 complaint).
Recalls for the 2017 AUDI A3 SPORTBACK E-TRON
NHTSA has recorded 3 recalls for the 2017 AUDI A3 SPORTBACK E-TRON, potentially affecting up to 445,200 vehicles.
Recall 21V198000 — AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
| 153,152 vehicles affected
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2015-2020 Audi S3 Sedan, A3 Sedan, 2016-2018 A3 Etron, 2017-2020 RS3 Sedan, and 2015-2019 A3 Cabriolet vehicles. The passenger occupant detection system (PODS) may malfunction and switch off the passenger air bag even when the seat is occupied.
Consequence: A deactivated passenger air bag increases the risk of injury during a crash.
Remedy: Dealers will replace the PODS sensor mat and update the PODS control module, free of charge. Owners letters were mailed December 23, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 69BY.
View full details →Recall 21V198000 — AIR BAGS:ON-OFF SWITCH ASSEMBLY
| 153,152 vehicles affected
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2015-2020 Audi S3 Sedan, A3 Sedan, 2016-2018 A3 Etron, 2017-2020 RS3 Sedan, and 2015-2019 A3 Cabriolet vehicles. The passenger occupant detection system (PODS) may malfunction and switch off the passenger air bag even when the seat is occupied.
Consequence: A deactivated passenger air bag increases the risk of injury during a crash.
Remedy: Dealers will replace the PODS sensor mat and update the PODS control module, free of charge. Owners letters were mailed December 23, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 69BY.
View full details →Recall 19V474000 — AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
| 138,896 vehicles affected
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2015-2016 Audi S3 Sedan, 2015-2019 A3 Sedan and A3 Cabriolet, 2016-2018 A3 e-tron, and 2017-2019 RS3 vehicles. An improper electrical contact may cause the Passenger Occupant Detection System (PODS) to falsely detect a malfunction and deactivate the passenger air bag.
Consequence: A deactivated passenger air bag increases the risk of injury during a crash.
Remedy: Audi will notify owners, and dealers will replace the connector and reroute the cable, free of charge. The recall began September 12, 2019. Owners may contact Volkswagen customer service at 1-800-253-2834. Audi's number for this recall is 69Z4.
View full details →Owner Complaints for the 2017 AUDI A3 SPORTBACK E-TRON
2 complaints have been filed with NHTSA for the 2017 AUDI A3 SPORTBACK E-TRON. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 1 | 0 | 0 | 0 | 0 |
| Wheels | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
RIGHT FRONT TIRE FLATTENED TWICE IN 6 MONTHS, FROM SLOW DRIVING ON A ROUGH ROAD. IN THE PRIOR 7 YEARS WITH ANOTHER CAR, THIS NEVER HAPPENED. DEALER DENIES ANY PROBLEM. THE CAR HAS BEEN SITTING IN THE GARAGE FOR 6 MONTHS; I CANNOT RISK BEING STRANDED ON A REMOTE ROAD, AT NIGHT, WITH NO CELL SERVICE AGAIN.
WE ARE WORRIED ABOUT A DANGEROUS DEFICIENCY IN THE PORTABLE EVSE/CHARGER FOR OUR A3 SPORTBACK E-TRON. IT GETS VERY HOT DURING STANDARD 12- VOLT CHARGING AND IT MIGHT CAUSE A FIRE. I DISCOVERED IN THE OWNER'S MANUAL, THAT ITS OPERATING RANGE HAS A MAXIMUM OF 95 DEGREES F. OUR AVERAGE SUMMER TEMPERATURE IN THE CALIFORNIA CENTRAL VALLEY IS REGULARLY ABOVE 95F. IT IS ALSO REGULARLY EXCEEDED IN MANY OTHER US STATES, PLUS THE MIDDLE EAST WHERE AUDI SELLS MANY OF THEIR E-TRONS. OUR PERMANENT EVSE IN OUR GARAGE IS A HIGHER AMPERAGE RATED EVSE AND IT DOES NOT HAVE THIS LIMITATION. HERE IS AUDI'S REPLY TO MY REQUEST FOR INFORMATION ON THIS DEFICIENCY IN THEIR PORTABLE EVSE: "IT APPEARS THE CREATORS OF THE EVSE CHARGER ARE CONSIDERED A TRADE SECRET AND WE ARE UNABLE TO PROVIDE THAT INFORMATION. HOWEVER, IT SEEMS THAT YOU ARE ABSOLUTELY CORRECT. THE PORTABLE CHARGER OPERATING TEMPERATURE IS ONLY UP TO 95, AS IT HAS NO VENTING OR COOLING UNLIKE LARGER UNITS. DUE TO THE FACT THAT WEATHER TEMPERATURES OFTEN EXCEEDS THE LIMIT IN CALIFORNIA, YOU ARE WELCOMED TO PURCHASE A DIFFERENT CHARGING SOLUTION THAT CAN SUPPORT YOUR ENVIRONMENT." SO, I AM WELCOME TO PURCHASE MY OWN PORTABLE EVSE, BECAUSE THE ONE PROVIDED WHEN I PURCHASED MY AUDI BRAND NEW IN FEB. 2017 IS INADEQUATE AND POTENTIALLY DANGEROUS TO USE IN MANY PARTS OF THE USA. PLEASE INVESTIGATE THIS PART AND DETERMINE WHETHER WE CAN SAFELY USE IT WHEN THE TEMPERATURE EXCEEDS 95F AND IF A RECALL IS NECESSARY.
Safety Rating for the 2017 AUDI A3 SPORTBACK E-TRON
NHTSA has not yet tested the 2017 AUDI A3 SPORTBACK E-TRON in its New Car Assessment Program.
Technical Service Bulletins for the 2017 AUDI A3 SPORTBACK E-TRON
Volkswagen Group of America, Inc. has issued 36 technical service bulletins (TSBs) for the 2017 AUDI A3 SPORTBACK E-TRON. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
TSB_2078135_1 — POWER TRAIN
This Repoarting Obligation requests that technicians create a ticket with the Technical Asisstance Center (TAC) whemn the drive system cannot be activated, the electric drive system warning lamp lights up in red on the dash panel insert; DTCs U01A000, U01A100, U01A200; U01A300, U01A400, U01A500, U01A600, U01A700, P058D00, P0AA500; P0A7D00.
TSB_2056019_4 — ELECTRICAL SYSTEM
This bulletin provides information when the anti-theft alarm activates for no reason, or when the anti-theft alarm does not activate.
A9323232071326_1 — ELECTRICAL SYSTEM:12V/24V/48V BATTERY
This bulletin provides information for when the 12 Volt battery is discharged after charging the high-voltage battery in the A3 e-tron.
A9323232071326_1 — ELECTRICAL SYSTEM
This bulletin provides information for when the 12 Volt battery is discharged after charging the high-voltage battery in the A3 e-tron.
Dealer93D293F14 — ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Removed claiming instructions for return and recycling, as this will be handled under the new process outlined in the 'HV Battery Recycling Program Guide' found in ServiceNet - > Electric/PHEV Vehicles. Updated campaign expiration date. Updated return and recycling information for HV cell modules and batteries. Updated Storage and Disposition...
Dealer93D293F14 — ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Removed claiming instructions for return and recycling, as this will be handled under the new process outlined in the 'HV Battery Recycling Program Guide' found in ServiceNet - > Electric/PHEV Vehicles. Updated campaign expiration date. Updated return and recycling information for HV cell modules and batteries. Updated Storage and Disposition...
Circular 93M2 — ELECTRICAL SYSTEM
Update battery charging control manager (BCCM) module software.
Dealer 93M2 — ELECTRICAL SYSTEM
Update battery charging control manager (BCCM) module software.
A5520512014055_8 — EQUIPMENT
This bulletin contains instructions for addressing discoloration due to moisture on a new vehicle.
A9120232060681_1 — ELECTRICAL SYSTEM
This bulletin contains instructions to update eligible cars from Google Earth to the new service provided by HERE.
Showing 10 of 36 technical service bulletins.
NHTSA Investigations for the 2017 AUDI A3 SPORTBACK E-TRON
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the AUDI A3 SPORTBACK E-TRON
- 2016 AUDI A3 SPORTBACK E-TRON — 2 complaints
- 2017 AUDI A3 SPORTBACK E-TRON (current)
- 2018 AUDI A3 SPORTBACK E-TRON — 0 complaints