Technical Service Bulletin ZKF_Toyota POL19 — 2016 TOYOTA SIENNA

Customer Support Program: In our continuing efforts to ensure the best in customer satisfaction, and pursuant to a proposed class action settlement, Toyota is announcing a Customer Support Program to provide coverage for the sliding door center hinge assembly. Although the sliding door center hinge assembly is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever occurs first), we at Toyota care about each customer?s ownership experience. Toyota is providing additional coverage for repairs related to sliding door center hinge assembly. Only those repairs that are related to internal functional concerns of the sliding door center hinge assembly that impede the closing and/or opening operations of the sliding door in manual and/or power modes are covered. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.