Technical Service Bulletin SSM 50271 — 2021 FORD redundant MACH E
UNKNOWN OR OTHER
Bulletin Details
| TSB ID | SSM 50271 |
| Manufacturer | |
| Vehicle | 2021 FORD redundant MACH E |
| Component | UNKNOWN OR OTHER |
| Communication Date |
Bulletin Summary
Some 2021 F-150/Mustang Mach-E/Bronco/Edge/Nautilus customers may experience an inoperative FordPass/LincolnWay app, features in FordPass/LincolnWay are not functioning and/or the customer cannot pair the FordPass/LincolnWay mobile app to the vehicle. If the telematics control unit (TCU) on the vehicle does not exhibit any diagnostic trouble codes (DTC), but the customer is running into these app concerns, this may be due to poor cell signal getting to the TCU. The TCU - Provisioning Application on the Ford Diagnosis and Repair System (FDRS) scan tool will provide cell signal strength information that can help to diagnose the source of the poor cell signal. If poor cell signal is found, refer to WSM 415-00 to help identify an antenna concern. Be sure the vehicle is an open environment.
About Technical Service Bulletins
A Technical Service Bulletin (TSB) is a document issued by a vehicle manufacturer to its dealers, describing a known issue with a specific vehicle or set of vehicles and the recommended procedure to fix it. Unlike recalls, TSBs are not mandatory and are typically only performed if an owner reports the related issue. However, TSBs can be an indicator of common problems with a vehicle.
Other TSBs for the 2021 FORD redundant MACH E
22B10
EQUIPMENT:ELECTRICAL
21B69
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
21B69
ELECTRICAL SYSTEM
21P22
ELECTRICAL SYSTEM
SSM 50300
ELECTRICAL SYSTEM
TSB 21-2310
EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
TSB 21-2310
EQUIPMENT
21B36
ELECTRICAL SYSTEM