Technical Service Bulletin SSM 49288 — 2018 FORD ECOSPORT
ELECTRICAL SYSTEM
Bulletin Details
| TSB ID | SSM 49288 |
| Manufacturer | |
| Vehicle | 2018 FORD ECOSPORT |
| Component | ELECTRICAL SYSTEM |
| Communication Date |
Bulletin Summary
Some 2018 EcoSport/Expedition/Explorer vehicles equipped with a telematics control unit (TCU) module may exhibit an inoperative remote start with a Vehicle Failed To Start message when using the Ford Pass mobile application. This message may be observed even if the vehicle has been driven immediately prior to the remote start request. Other functions such as remote lock and unlock from the Ford Pass mobile application will work as expected. Engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early January. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early January. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
About Technical Service Bulletins
A Technical Service Bulletin (TSB) is a document issued by a vehicle manufacturer to its dealers, describing a known issue with a specific vehicle or set of vehicles and the recommended procedure to fix it. Unlike recalls, TSBs are not mandatory and are typically only performed if an owner reports the related issue. However, TSBs can be an indicator of common problems with a vehicle.
Other TSBs for the 2018 FORD ECOSPORT
TSB 20-2419
ELECTRICAL SYSTEM
TSB 20-2419
EQUIPMENT
SSM 49288
ENGINE
SSM 49200
ENGINE AND ENGINE COOLING
SSM 49152
ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
SSM 48260
ELECTRICAL SYSTEM
SSM 48093
ENGINE AND ENGINE COOLING
TSB19-2164
ENGINE AND ENGINE COOLING
SSM 47803
ELECTRICAL SYSTEM
SSM 47735
EQUIPMENT