Technical Service Bulletin SSM 48976 — 2021 FORD E-350
EQUIPMENT
Bulletin Details
| TSB ID | SSM 48976 |
| Manufacturer | |
| Vehicle | 2021 FORD E-350 |
| Component | EQUIPMENT |
| Communication Date |
Bulletin Summary
Some 2021 E-Series/F-650/F-750 vehicles may exhibit inoperative RKE key fobs or some customers may seek service to program additional key fobs to the vehicle. Inform customers that Ford is developing an IDS procedure that is expected late August 2020, which will restore RKE function and allow for programming additional RKE key fobs. The Workshop Manual procedure for RKE programming is also being updated. Because these vehicles have a new generation body control module (BCM), replacement of the BCM is no longer the recommended repair procedure. Advise the customer they can continue to drive the vehicle and schedule a follow-up appointment for service in late August. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
About Technical Service Bulletins
A Technical Service Bulletin (TSB) is a document issued by a vehicle manufacturer to its dealers, describing a known issue with a specific vehicle or set of vehicles and the recommended procedure to fix it. Unlike recalls, TSBs are not mandatory and are typically only performed if an owner reports the related issue. However, TSBs can be an indicator of common problems with a vehicle.