Recall 24V688000 — EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE Defect in 2024-2024 MERCEDES-BENZ E 350
RECALL This recall affects up to 2,025 vehicles.
Recall Summary
| NHTSA Campaign | 24V688000 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Vehicles Affected | 2,025 |
| Component | EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE |
| Date Notified | |
| Affected Vehicles |
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
Safety Consequence
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
Remedy
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
Related Recalls for MERCEDES-BENZ
| Campaign | Vehicle | Component | Date | Affected |
|---|---|---|---|---|
| 25V864000 | 2025 MERCEDES-BENZ GLE 350 4MATIC | SEAT BELTS:REAR/OTHER | 82 | |
| 25V865000 | 2025 MERCEDES-BENZ AMG E 53 4MATIC+ WAGON | ELECTRICAL SYSTEM:WIRING | 117 | |
| 25V894000 | 2023 MERCEDES-BENZ EQB 250 | ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY | 169 | |
| 25V830000 | 2024 MERCEDES-BENZ AMG EQE SUV 4MATIC | BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT | 1,899 | |
| 25V487000 | 2022 MERCEDES-BENZ EQB 350 4MATIC | ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY | 660 | |
| 25V609000 | 2024 MERCEDES-BENZ SPRINTER 2500 | STRUCTURE:FRAME AND MEMBERS | 4 | |
| 25V725000 | 2023 MERCEDES-BENZ SPRINTER 2500 | STRUCTURE:FRAME AND MEMBERS | 366 | |
| 25V711000 | 2025 MERCEDES-BENZ G 580 | FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR | 12 | |
| 25V712000 | 2025 MERCEDES-BENZ SPRINTER 2500 | FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR | 16 | |
| 25V463000 | 2023 MERCEDES-BENZ METRIS | EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT | 43,422 |