Recall 21V931000 — ELECTRICAL SYSTEM:SOFTWARE Defect in 2021-2022 MERCEDES-BENZ EQS 580
RECALL This recall affects up to 227 vehicles.
Recall Summary
| NHTSA Campaign | 21V931000 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Vehicles Affected | 227 |
| Component | ELECTRICAL SYSTEM:SOFTWARE |
| Date Notified | |
| Affected Vehicles |
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Safety Consequence
Driver distraction can increase the risk of a crash.
Remedy
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
Related Recalls for MERCEDES-BENZ
| Campaign | Vehicle | Component | Date | Affected |
|---|---|---|---|---|
| 25V864000 | 2025 MERCEDES-BENZ GLE 350 4MATIC | SEAT BELTS:REAR/OTHER | 82 | |
| 25V865000 | 2025 MERCEDES-BENZ AMG E 53 4MATIC+ WAGON | ELECTRICAL SYSTEM:WIRING | 117 | |
| 25V894000 | 2023 MERCEDES-BENZ EQB 250 | ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY | 169 | |
| 25V830000 | 2024 MERCEDES-BENZ AMG EQE SUV 4MATIC | BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT | 1,899 | |
| 25V487000 | 2022 MERCEDES-BENZ EQB 350 4MATIC | ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY | 660 | |
| 25V609000 | 2024 MERCEDES-BENZ SPRINTER 2500 | STRUCTURE:FRAME AND MEMBERS | 4 | |
| 25V725000 | 2023 MERCEDES-BENZ SPRINTER 2500 | STRUCTURE:FRAME AND MEMBERS | 366 | |
| 25V711000 | 2025 MERCEDES-BENZ G 580 | FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR | 12 | |
| 25V712000 | 2025 MERCEDES-BENZ SPRINTER 2500 | FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR | 16 | |
| 25V463000 | 2023 MERCEDES-BENZ METRIS | EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT | 43,422 |