NHTSA Complaint #978325 — 1992 FORD EXPLORER

STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT issue reported to NHTSA

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1 Injury Vehicle Towed

Complaint Details

ODI Number	978325
Vehicle	1992 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Date of Incident	November 18, 1995
Date Filed	January 29, 1996
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	Yes
State	LA

Consumer Description

THE DEALERSHIP WILL NOT HONOR THE RECALL AND CLAIMS THE PART IS ON BACK ORDER. TT CONSUMER MADE ARRANGEMENTS ON NOV 13, 1995 PART WAS TO BE ON HAND (WAS ORDERED PREVIOUSLY) VEHICLE TO BE REPAIRED IN 3 DAYS, ON THE 4TH DAY CONSUMER CALLED DEALERAND WAS TOLD NOTHING HAD BEEN DONE, PART WAS NOT PRE-ORDERED AS STATED BY BODY SHOP FOREMAN AND VEHICLE WAS LEFT 4 DAYS WITH NO ATTEMPT TO LET CONSUMER KNOW ABOUT PROBLEM, CONSUMER HAS MADE SEVERAL CALLS TO DEALER AND IS STILL BEING TOLD THAT PART IS ON BACK ORDER, CONSUMER WAS INJURIED WHEN ORIGNAL PART FAILED.*JB

Related Complaints for the 1992 FORD EXPLORER

Other STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT Complaints

#886791 — April 25, 2001 — BRACKETS THAT ARE WELDED TO LIFTGATE HAVE FRACTURED. VEHICLE HAS BEEN REPAIRED UNDER RECALL CAMPAIGN # 95 V 164 00...

#886090 — April 17, 2001 — BRACKETS THAT ARE WELDED TO LIFTGATE HAVE FRACTURED. A RECALL HAS BEEN ISSUED ON VEHICLE'S MAKE AND MODEL; HOWEVER, ...

#873794 — October 25, 2000 — THE SUPPORT BRACKET THAT SUPPORTS LIFTGATE BROKE. THERE HAS ALREADY BEEN A RECALL, BUT THIS VEHICLE WAS NOT INCLUDED...

#850406 — November 15, 1999 — RIGHT STRUT/PISTON ON REAR TAILGATE BROKE. PREVIOUS RECALL ON THIS BY FORD. IT EXPIRED IN JANUARY 1999. CONSUMER'S ST...

#520767 — October 3, 1997 — THE GAS ASSIST CYLINDERS FAILED. RECALL REPAIRS REFUSED DUE TO VEHICLE EXCEEDING MILEAGE LIMITATIONS.

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