NHTSA Complaint #895368 — 1999 FORD EXPLORER

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	895368
Vehicle	1999 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	July 16, 2001
Date Filed	August 29, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

ENGINE MAKES A RATTLING NOISE, CONSUMER CONSTANTLY WENT TO DEALER TO DIAGNOSE THE PROBLEM. AFTER DOING 2-3 DIAGNOSTIC TESTS, NO PROBLEM WAS FOUND, CONSUMER WENT TO ANOTHER DEALER FOR A SECOND OPINION AND A REBUILD ENGINE WAS PUT IN. BOLT TO ENGINE CYLINDER BROKE OFF AND A NEW HEAD WAS ORDERED. *AK CONSUMER IS STILL NOT SATISFIED THAT ENGINE IS NOT RUNNING SMOOTHLY AND STILL HEAR IRREGULAR NOISES, DEALER IDENTIFIED THE NOISE AND INFORMED CONSUMET THAT IS WAS NORMAL, CONSUMER ALSO BLAMES DEALER FOR SELLING HER THE VEHICLE WITH DEFECTIVE FIRESTONE TIRES, CONSUMER HAD TO PURCHASE 5 NEW TIRES. *SLC

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