NHTSA Complaint #879558 — 1998 FORD WINDSTAR

SUSPENSION:FRONT:SPRINGS:COIL SPRINGS issue reported to NHTSA

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Complaint Details

ODI Number	879558
Vehicle	1998 FORD WINDSTAR
Component	SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
Date of Incident	July 12, 2000
Date Filed	February 1, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MN

Consumer Description

CONSUMER WAS RIDING FOR A PERIOD OF TIME AND STOPPED TO REST. CONSUMER WAS HEADING BACK ON ROAD AND 1 MINUTE FROM WHERE HE WAS, FRONT OF VEHICLE WENT DOWN. CONSUMER THOUGHT IT WAS A FLAT TIRE. A TOW TRUCK CAME AND FOUND COIL SPRING HAD BROKEN. WOULD HAVE TO GO TO A FORD DEALERSHOP TO BE REPAIRED. CONSUMER WANTED MANUFACTURER TO COVER REPAIRS. A LETTER WAS SENT, BUT RESPONSE FROM THEM WAS THEY COULDN'T DO ANYTHING FOR CONSUMER. *AK VEHICLE HAD BEEN TAKEN TO DEALER SEVERAL TIMES PRIOR TO INCIDENT DUE TO A STRANGE NOISE THAT WAS OCCURRING IN THE FRONT END, DEALER INSPECTED FRONT END EXTENSIVELY AND NEVER FOUND ANYTHING WRONG. THERE ARE PLASTIC HUB COVERS ON THE WHEELS, CONSUMER HAS HAD 3 BLOWOUTS WHICH HAVE RUINED THE COVERS, THEY ARE NOT ABLE TO HANDLE THE REPEATED WEAR AND TEAR. *SLC

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