NHTSA Complaint #857535 — 1999 DODGE DURANGO

CONSUMER TOOK VEHICLE INTO THE DEALERSHIP FOR RECALL 99V342000 REPAIRS/ FUEL LEAKAGE. MECHANIC DID ADDITIONAL WORK ON VEHICLE WITHOUT CONSUMER'S PERMISSION. HE PERFORMED BRAKE WORK, CLEANED THE ROTORS. SHE PICKED UP VEHICLE ON THE SAME DAY THAT SHE LEFT IT AT DEALERSHIP. CONSUMER WAS SIX MILES DOWN THE ROAD AND NOTICED BLACK SMOKE COMING FROM VEHICLE. SHE PULLED OVER AND SMOKE WAS COMING FROM THE WHEELS OF ALL FOUR TIRES. VEHICLE HAD TO BE TOWED, AND THE VEHICLE IS AT THE DEALERSHIP AGAIN. *AK *ML