NHTSA Complaint #8014513 — 1997 PONTIAC GRAND PRIX

WHEN EXITING DRIVEWAY, STEERING WHEEL LOCKED UP, PREVENTING OWNER FROM MANEUVERING VEHICLE. OWNER TOWED VEHICLE TO COVINGTON TIRE AND SERVICE. THEY FOUND THAT DUE TO REAR BEARINGS BEING CHEWED UP AND DESTROYED, STEERING WAS INCAPACITATED. *AK CONSUMER TOOK VEHICLE TO THE DEALER FOR REPAIRS TO THE PUMP/HOSE SEAL. RETURNED THE NEXT WEEK BECAUSE THE PROBLEM WITH THE STEERING WAS STILL PRESENT. THE VEHICLE WAS TEST DRIVEN AND CONSUMER WAS TOLD THE VEHICLE COULD NEVER LOSE STEERING. ON THE DATE INDICATED, THE VEHICLE WAS NOT FUNCTIONING. THE VEHICLE WAS TOWED TO AN INDEPENDENT GARAGE AND THE RACK AND PINION REPLACED. UPON CALLING GM, CONSUMER WAS TOLD NOTHING COULD BE DONE SINCE THE REPAIRS WEREN'T DONE BY PONTIAC. *JG