NHTSA Complaint #8008771 — 2002 BUICK RENDEZVOUS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	8008771
Vehicle	2002 BUICK RENDEZVOUS
Component	UNKNOWN OR OTHER
Date of Incident	April 28, 2002
Date Filed	April 29, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

OPERATER THAT ANSWERS TO ONSTAR SYSTEM WAS UNABLE TO ASSIST CONSUMER WITH A LOCK OUT ON A VEHICLE. THERE WAS NO WHERE IN OWNER MANUAL OR INTERNET THAT STATED ONSTAR MAY NOT BE ABLE ASSIST IN A LOCK OUT. A TODDLER WAS LOCKED IN VEHICLE WITH KEYS FOR ABOUT 10 TO 20 MINUTES. IN MANUAL IT STATED IF EVER LOCKED KEY IN VEHICLE ONSTAR COULD GET IN VEHICLE WITHIN SECONDS. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

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