NHTSA Complaint #770616 — 2001 MAZDA TRIBUTE

THIS IS ABOUT OUR 2001 MAZDA TRIBUTE LX , 4X4, V6. OUR VIN. # [XXX], BUT YOUR SYSTEM IS NOT ACCEPTING THIS NUMBER. OUR TRIBUTE HAS STALLED MORE THAN 5 TIMES OVER THE LAST 2 YEARS. WE HAVE CALLED THE MAZDA DEALER TO ASK IF THEY HAVE HAD THIS PROBLEM WITH OTHER TRIBUTES. THEY CLAIMED THEY WERE NOT AWARE OF THAT TYPE OF PROBLEM THREE OCCASIONS BETWEEN APRIL 2001 AND NOVEMBER 2001. SOMETHING WE WERE DOING WRONG. AUGUST 2002, AFTER ANOTHER STALLING EPISODE WE DECIDED IT WAS TOO DANGEROUS AND TOOK THE CAR INTO THE DEALERSHIP. THEY THEN INFORMED US THAT THEY HAD A LOT OF OTHER 2001 AND 2002 TRIBUTES WITH THE SAME PROBLEM. THEY HAD OUR TRIBUTE AT THE DEALERSHIP REPAIR SHOP FOR 63 STRAIGHT DAYS BEFORE THE MAZDA H.Q. CALLED US FROM IRVINE, CA TO TELL US THAT OUR TRIBUTE HAD BEEN REPAIRED AND THEY WERE SURE THAT IT WAS NOT GOING TO STALL AGAIN BECAUSE THEY HAD NOT HAD ANY OTHER TRIBUTES THAT WERE REPAIR FOR THE STALLING PROBLEM REPEAT THE PROBLEM. ABOUT A MONTH LATER OUR TRIBUTE AGAIN STALLED EXACTLY AS IT HAD DONE MANY TIMES BEFORE. I WAS ASKED TO COME TO THE DEALERSHIP AND TALK TO THEM ABOUT BUYING THE NEW 2003 MODEL TRIBUTE AT A REDUCED PRICE BECAUSE OF OUR TROUBLE. WHEN WE WENT TO THE DEALER TO DRIVE THE 2003 MODEL WE WERE TOLD THEY COULD NOT LET US DRIVE THE NEW MODEL BECAUSE IT WAS STALLING. DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR