NHTSA Complaint #770469 — 2000 DODGE DAKOTA

I BOUGHT A 2000 DODGE DAKOTA BRAND NEW FROM NELSON AUTO GROUP IN MARYSVILLE, OHIO. THE TRUCK IS LESS THAN 3YRS OLD AND ONLY HAS 55,000 MILES ON IT, WHICH 95% OF THEM ARE HIGHWAY, AND THE ENGINE WENT BAD. I TOOK IT BACK TO NELSON'S AND THEY SAID THE MOTOR MIGHT NEED TO BE REPLACED DUE TO SOME THINGS THEY FOUND WHEN IT WAS HOOKED UP TO A MACHINE. THEY ARE NOT REALLY SURE WHAT EXACTLY IS GOING ON UNTIL THEY TEAR IT APART AND REALLY LOOKS INSIDE. THEY SAY IT WILL COST A COUPLE OF HUNDRED DOLLARS TO DO THAT, AND PROBABLY A COUPLE HUNDRED MORE TO FIX. IF I JUST WANTED TO REPLACE THE ENGINE ON A TRUCK THAT IS LESS THAN 3YRS OLD, IT WILL COST $4,624.00 THE SERVICE DEPARTMENT SAID THEY CONTACTED THE DIAMLER-CHRYSLER REPRESENTATIVE AND THEY ARE NOT WILLING TO COVER THE REPAIR OR EVEN HELP WITH THE COST. I CONTACTED THE DIAMLER-CHRYSLER CORPORATION MYSELF AND WAS TOLD THAT A DECISION WAS MADE AND THEY WON'T DISCUSS IT ANY FURTHER. THE CUSTOMER SERVICE PERSON I SPOKE WITH (SANDY NORRIS), SAID SHE WOULDN'T LET ME SPEAK TO ANYONE ELSE REGARDING THE ISSUE AND DISCONNECTED THE CALL. IT IS VERY TROUBLING THAT WE AS CONSUMER ALLOW THIS TYPE OF INFERIOR PRODUCT TO BE SOLD TO US, THEN BE TOLD THAT UNLESS WE BUY MORE OF A WARRANTY THEY WON'T BACK ANYTHING.