NHTSA Complaint #770055 — 1998 DODGE NEON

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	770055
Vehicle	1998 DODGE NEON
Component	ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Date of Incident	June 1, 2002
Date Filed	November 27, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WI

Consumer Description

MY 98 NEON HAS A FAILED HEAD GASKET CONTACTED A LOCAL DEALERSHIP AND WAS TOLD ONLY ORIGINAL OWNER AND UNDER 70,000 MILES WAS CONSIDERED FOR ASSISTANCE BY CHRYSLER ON REPAIR. I WAS TOLD TO CALL BACK ON MONDAY (I CALLED ON A SATURDAY) TO SPEAK WITH THE SERVICE MANAGER FOR MORE ASSISTANCE ON THE MATTER. I WAS ALSO GIVEN A QUOTE FOR REPAIR AND EVEN TOLD BY THE PARTS PERSON THAT THEY KEEP THE GASKET PACKAGE IN STOCK DUE TO THE KNOWN ISSUE. THE QUOTE WAS $124 FOR THE GASKET PACKAGE (PARTS) AND $336 LABOR PLUS TAX. I WOULD LIKE TO KNOW WHY CHRYSLER HAS NOT BEEN REQUIRED TO ISSUE A RECALL ON THIS WELL KNOWN PROBLEM. JUDY & JEREMY AMBROSE DT

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