NHTSA Complaint #769563 — 2002 GMC ENVOY

MEMORY MIRRORS DO NOT RETURN TO THE CORRECT SETTINGS. CONSUMER WAS ORGINALLY TOLD THERE WAS NO PROBLEM; HOWEVER, TWO DEALERSHIPS HAD DUPLICATED THE PROBLEM AND COULD NOT FIX IT. HAD IT IN A TOTAL OF 8 TIMES, AND SEVERAL PARTS OF VEHICLE HAVE BEEN REPLACED, INCLUDING MIRRORS/ MIRROR ACTUATORS/ LIFTGATE CONTROL MODULE , AND DRIVER'S SIDE DOOR CONTROL MODULE. THIS MIRROR DEFECT WAS SIMILAR TO THE ONES MENTIONED IN ODI ID NUMBERS 755966, 757526, 757914, 759042, 759973, 760504 AND 8000646. CONSUMER'S FILE NUMBER WITH GMC HAS BEEN 1-11855349. THIS WAS VERY UNSAFE BECAUSE WHEN THINKING THAT MIRRORS WERE SET, THEY WERE NOT. AT NIGHT OR IN THE DARK CONSUMER MUST WAIT TO SEE A LIGHT TO SET THEM. DT. *AK