NHTSA Complaint #767807 — 1997 FORD EXPLORER SUSPENSION:FRONT

Complaint Details

ODI Number	767807
Vehicle	1997 FORD EXPLORER
Component	SUSPENSION:FRONT
Date of Incident	September 15, 2002
Date Filed	October 16, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CO

Consumer Description

TIRES WERE CUPPING AT 29,000 MILES IN SEPT. 01. DEALER REPLACED BOTH LOWER BALL JOINTS. NEW TIRES WERE INSTALLED AND VEHICLE ALIGNED. CUPPING HAS RETURNED 12 MO AND 8,000 MILES LATER. FORD REFUSES TO ADDRESS PROBLEM WITHOUT ME HAVING TO PAY A NON-REFUNDABLE "DIAGNOSTIC" CHARGE. TS

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