NHTSA Complaint #767715 — 1996 DODGE CARAVAN

THE BRAKE PEDAL GOES TO THE FLOOR. IT HAS BEEN ALMOST 3 MONTHS TRYING TO GET FIXED. THE FIRST DEALER REPLACED THE MASTER CYLINDER TWICE AND BLED AIR TO TRY TO REPAIR. THE SECOND DEALER PERFORMED A BRAKE INSPECTION. THEY FOUND A LOT OF AIR IN THE LEFT REAR LINE AND ALSO BLED THE ABS SYSTEM. I ALSO HAD THEM CHECK THE STEERING BECAUSE THE AIR BAG LIGHT CAME ON WHEN I TURNED THE STEERRING WHEEL AND STEERING WAS NOISEY, LIKE A GROANING SOUND. THEY REPORTED THE CLOCK SPRING CLICKING WHEN THE STEERING WHEEL WAS TURNED CAUSING THE AIR BAG LIGHT TO COME ON - AND THERE IS A MOAN OR A HONK NOISE WHEN TURNING WHICH WOULD TAKE NEW P/S HOSES TO REPAIR. ONE WEEK LATER THE PEDAL WAS ONCE AGAIN GOING TO THE FLOOR AND THE ABS STILL COMING ON. THE DEALER SAID THEY WOULD ORDER A PUMP. WHICH TOOK 2 WEEKS TO GET IN. WHEN I BROUGHT IT IN THEY KEPT IT A FEW DAYS THEN CALLED TO SAY IT NEEDED THE ABS HYDRAULIC PACKAGE AT A COST OF $2,000+. THEY RECOMMENDED I CALL CHRYSLER CUSTOMER SERVICE TO SEE IF THEY COULD ASSIST WITH THE COSTS. CHRYSLER CUSTOMER SERVICE SAID IT WAS A MECHANICAL PART THAT COULD GO OUT AT ANY TIME THEREFORE MY COST SINCE THE VAN IS NO LONGER UNDER WARRANTY (LOW MILEAGE DOESN'T MATTER). I CALLED THE DEALER AND HAVEN'T HEARD BACK IN TWO DAYS TO SEE WHAT THEY COULD RECCOMMEND/ I LOOKED ON THE INTERNET AND FOUND THIS TO BE A PROBLEM WITH THE DODGE CRAVAN SO I WANTED TO FILE THIS COMPLAINT. NLM