NHTSA Complaint #767258 — 1998 DODGE CARAVAN SUSPENSION:FRONT:SHOCK ABSORBER

Complaint Details

ODI Number	767258
Vehicle	1998 DODGE CARAVAN
Component	SUSPENSION:FRONT:SHOCK ABSORBER
Date of Incident	August 12, 2002
Date Filed	September 23, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

OUR MECHANIC ALERTED US TO AN ABNORMAL, EXCESSIVE AMOUNT OF RUST ON STRUT TOWERS. HE INDICATED THAT THE SUSPENSION WILL FALL OUT IF NOT REPAIRED IN NEAR FUTURE. ADDITIONALLY, HE INDICATED THAT THIS VEHICLE WILL NOT PASS INSPECTION IN ITS PRESENT CONDITION. WE CONTACTED DAIMLER CHRYSLER REGARDING THIS ISSUE. THEY SUGGESTED THAT WE HAVE OUR LOCAL DEALERSHIP INSPECT THE PROBLEM (PRESTON DODGE-BUTLER, PA). THE AUTOBODY MANAGER THERE CONCURRED WITH OUR MECHANIC'S OPINION AND INDICATED BECAUSE OF THE ABNORMALITY, THAT DAIMLER CHRYSER SHOULD PAY FOR THE REPAIR OF THIS PROBLEM. HOWEVER, DAIMLER CHRYSLER HAS STATED THAT THEY WILL NOT DO SO. *AK

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