NHTSA Complaint #767256 — 2000 FORD F-150 ELECTRICAL SYSTEM:IGNITION

Complaint Details

ODI Number	767256
Vehicle	2000 FORD F-150
Component	ELECTRICAL SYSTEM:IGNITION
Date of Incident	August 10, 2002
Date Filed	September 20, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

SPARK PLUGS RUSTED/SEIZED INTO THE CYLINDER HEAD CAUSING IT TO HAVE TO BE REMOVED IN ORDER FOR THE (RUSTED/BROKEN) SPARK PLUG REMAINS TO BE REMOVED. POOR DESIGN ALLOWS STANDING WATER TO ACCUMULATE AROUND THE SPARK PLUGS CAUSING THE RUSTED CONDITION. WHEN I NOTIFIED FORD OF THIS PROBLEM, AND INCLUDED PHOTOS OF THE RUSTED AND BROKEN SPARK PLUGS, I WAS TOLD SIMPLY THAT THE TRUCK WAS OUT OF WARRANTY, AND NO ADJUSTMENT, OR REIMBURSEMENT WOULD BE MADE FOR THE REPAIR. ADDITIONALLY, THE FACTORY INSTALLED SPARK PLUGS WERE NOT THE CORRECT ONES FOR THE ENGINE. THEY WERE EVEN TWO DIFFERENT PART NUMBERS. (I STILL HAVE THEM) FORD HAD NO COMMENT OR EXPLANATION FOR THIS AND HAS REFUSED TO ALLOW ME TO TALK TO THEIR TECHNICAL EXPERTS/ENGINEERS ABOUT THIS PROBLEM.*AK

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