NHTSA Complaint #767153 — 2000 VOLKSWAGEN JETTA

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE issue reported to NHTSA

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Complaint Details

ODI Number	767153
Vehicle	2000 VOLKSWAGEN JETTA
Component	ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Date of Incident	June 15, 2002
Date Filed	September 17, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

ON 6/15/02 MY CHECK ENGINE LIGHT CAME ON. DEALER DIAGNOSED AS P0411 VACUUM HOSE LEAK AND REPAIRED. LIGHT CAME BACK ON ON 7/8/02. DEALER DIAGOSED A MALFUNCTIONING RECIRCULATING VALVE TO TURBO CHARGER AND REPAIRED ON 7/23/02. LIGHT CAME BACK ON 7/24/02 AND REMAINED ON UNTIL 9/6/02 WHEN IT WENT OUT BY ITSELF. LIGHT CAME BACK ON 9/11/02 AND REMAINS ON. I AM VERY UNHAPPY WITH THIS PROBLEM AND WONDER IF THE REPAIRS I HAVE HAD MADE WERE NECESSARY. I WOULD LIKE THIS PROBLEM RESOLVED. PLEASE RELAY TO VOLKSWAGEN OF AMERICA MY DISSATISFACTION WITH THIS WARNNG LIGHT PROBLEM. I ALSO AM NOT HAPPY WITH THE RESPONSE I HAVE RECEIVED FROM GREEN TOYOTA. THE SERVICE DEPARTMENT CLAIMED THEY WERE NOT FAMILIAR WITH THIS RECURRING CHECK ENGINE PROBLEM AND EVEN SUGGESTED I WAS LOW ON FUEL OR HAD FAILED TO TIGHTEN MY GAS CAP. AFTER REVIEWING THE COMPLAINTS ON THIS WEB-SITE, I BELIEVE PROBLEM IS RELATIVELY COMMON, AND THE SERVICE DEPARTMENT HAS AN OBLIGATION TO SERVE THE CUSTOMER MORE HONESTLY. NLM

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