NHTSA Complaint #767047 — 1998 MERCEDES BENZ ML320

MY CAR ROLLED OVER ON KLONDIKE HIGHWAY IN YUKON, CANADA. IT HAPPENED WHEN DRIVEN ON DOWN SLOPE LOOSE GRAVEL. THE ROAD CONDITION WAS NOT GOOD ON THAT HIGHWAY. WHEN THE CAR TRAVEL FROM THE PAVED ROAD CONDITION TO LOOSE GRAVEL, IT SLIPPED IN THE BEGINNING THEN LOST CONTROL AND ROLLOVER. I COULD NOT STOP THE CAR BY STEPPING HARD ON THE BRAKE. MY WIFE GOT A BROKEN SHOULDER WHEN IT ROLLED OVER. I GOT SOME CUT AND SCRATCHES ON MY RIGHT HAND. THE CAR WAS UPSIDE DOWN FINALLY. I DON'T THINK THE ABS AND ETS KICKED IN AT THAT MOMENT. ALTHOUGH DRIVER'S SIDE AIR BAG WENT OFF, MY WIFE WAS NOT THAT LUCKY BECAUSE HER SIDE AIRBAG DID NOT DEPLOY FROM HER DOOR TO PROTECT HER SO HER RIGHT SHOULDER BROKEN. I TOLD MBUSI ABOUT THE UN- DEPLOYED SIDE AIRBAG AFTER MY CAR ROLLING OVER. SHE ASKED FOR MY BEING PATIENT. TWO MONTHS HAVE PAST SINCE THEN, SHE DID NOT EVEN GIVE ME A WORD. I READ FROM NEWSPAPER KNOWING THAT GM RECALLED THOUSANDS OF CAR WHEN SHE FOUND THE SAME PROBLEM BEFORE ANYONE GET INJURED. I DON'T UNDERSTAND WHY MB PUT THIS FATAL PROBLEM OFF? SO WHAT'S WRONG WITH ML320 AND THE CUSTOMER SERVICE OF MERCEDES BENZ. *AK