NHTSA Complaint #766988 — 1995 FORD MUSTANG

MONDAY AUGUST 12 2002 I TOOK MY MUSTANG TO RIVERSIDE FORD BECAUSE OF A FAILED HEATER CORE VALVE. WHEN I GOT TO THE SERVICE DEPT. I NOTICED THE AIRBAG LIGHT HAD COME ON. ASKED THEM TO FIX AIRBAG LIGHT AND TO LET ME KNOW IF IT WAS INDEED THE HEATER CORE VALVE THAT HAD BUSTED.THAT AFTERNOON I WAS INFORMED THAT IT WAS THE VALVE.I TOLD THEM TO REPAIR AIRBAG LIGHT ONLY. PICKED UP CAR NEXT DAY,PAID THE BILL AND GOT IN CAR.AIRBAG LIGHT WAS STILL ON.IQUESTIONED SERVICE WRITTER AND HE TOLD ME THEY COULD NOT FIND A CODE WHEN THEY HOOKED UP THE COMPUTER SO THEY REPLACED A FUSE.HAD A FEW MORE WORDS WITH HIM AND HE SAID THEY DID NOT KNOW WHAT WAS WRONG. TOLD HIM IT WAS NOT FIXED BUT YET I HAD TO PAY BILL. I DID NOT HAVE TIME TO ARGUE TOLD HIM I WOULD RETURN.TWO WEEKS LATER I RETURNED WITH 2 BLOWN AIRBAGS.MY WIFE WAS DRIVING HOME FROM WORK ON AUGUST 26. SHE STOPPED AT A REDLIGHT AND DRIVERS SIDE AIRBAG EXPLODED,PULLED IN A PARKING LOT AND GOT OUT OF CAR WHEN PASSENGER SIDE AIRBAG EXPLODED.SHE CALLED ME CRYING AND SCARED TO DEATH OVER WHAT HAD JUST HAPPENED. NO WRECK, NO COLLISION WITH ANY OBJECT AIRBGS EXPLODED FOR NO REASON.ANY WAY DEALERSHIP WANTED ME TO PAY FOR 2HOURS OF LABOR SO THEY COULD DETERMINE WHAT CAUSED THIS TO HAPPEN. TOLD THEM THEY WERE CRAZY IF THEY THOUGHT I WAS GOING TO PAY.SINCE THEY DAY IHAVE BEEN WAITING FOR SOME ENGINEERS FROM FORD TO COME DOWN AND HAVE A LOOK AND DECIDE WHAT TO DO.WELL THEY DID TODAY AND SAID THEY WERE DENYING CLAIM DUE TO AGE AND MILES ON VEHICLE.I HAVE ASKED FOR NOTHING OTHER THAN MY VEHICLE TO BE FIXED BUT IT SEEMS IT IS GOING NO WHERE.OH BY THE WAY WHEN I ASKED WHAT CAUSED THIS TO HAPPEN I GET THE SAME RESPONSE,WE DO NOT KNOW.